Provider Portal

Our enhanced, secure and user-friendly web portal is now available. This HIPAA-compliant portal is available 24 hours a day. And it supports the functions and access to information that you need to take care of your patients. Popular features include:

  • Single sign-on – One login and password allows you to move smoothly through various systems.
  • Mobile interface – Enjoy the additional convenience of access through your mobile device.
  • Personalized content and services – After log-in, you will find a landing page customized for you.
  • Real-time data access – View updates as soon as they are posted.
  • Better tracking – Know immediately the status of each claim submission and medical PA request.
  • eReferrals – Go paperless. Refer patients to registered specialists electronically and communicate securely with the provider.
  • Auto-Auths – Depending on the auth type and service location, it is possible to receive an auto-approval on your request.
  • Detailed summaries – Find easy access to details about denied PA requests or claims.
  • Enhanced information – Analyze, track and improve services and processes.
  • Access to Member Care – You can connect to your patients and their care teams. You can access:
    • A real-time listing of your patients
    • Information on your practice
    • Email capability with care managers
  • Effective 1/19/2021 Aetna Better Health will begin using the Availity Provider Portal.
    • Provider Portal Benefits as of 1/19/2021 include
      • Payer Spaces
      • CHC Claim Submission Link
      • Contact Us & Messaging
      • Claim Status Inquiry
      • Grievance Submission
      • Appeals Submission
      • Grievance and Appeals Status
      • PDM
      • Ambient (Business Intelligence Reporting)
      • Clear Claim
      • ProPAT
      • Provider Intake
      • Dynamo (Case Management) 
  • Effective 2/4/2021 Availity will offer Prior Authorization
  • Effective 4/29/2021 Availity will offer Eligibility & Benefits
  • Effective 7/1/2021 Availity will offer
    • Enhanced G&A tool
    • Panel Roster
    • Remit PDF
  • Effective 9/30/21 Availity will offer it's enhanced Remit Viewer
  • If you are already registered in Availity, you will simply select Aetna Better Health from your list of payers to begin accessing the portal and all of the above features. (Mention Logging into Availity)
  • For registration assistance, please call Availity Client Services at 1-800-282-4548 between the hours of 8:00 am and 8:00 pm Eastern, Monday-Friday (excluding holidays) 
  • For access to the following features, you will need to use the Medicaid Web Portal until the effective date displayed above.
    • Prior Auth
    • Eligibility & Benefits
    • Panel Roster
    • Remit PDF
  • Secure Provider Web Portal - Log in

Provider Portal Instructions