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Contact us

For a complete list of our contact information, just download the quick reference guide (PDF). You can also check out the contact information for our Provider Relations network consultants (PDF).

Questions?

You can call Provider Relations at 1-888-348-2922 (TTY: 711). We’re here for you 8:30 AM to 5 PM, Monday through Friday.

We’d love to hear from you

You’ll want to complete all fields marked with an asterisk (*).

Are you part of our network?
 

You can also contact us by:

Email

You can email us anytime.

Phone

You can call Provider Relations at 1-888-348-2922 (TTY: 711).

Fax

You can fax us at 1-866-810-8476.

Mail

You can send a letter to: 

Aetna Better Health of West Virginia
Attn: Provider Relations
500 Virginia Street, East Suite 400
Charleston, WV 25301

Are you trying to contact us about any of these services?

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