Contact us

Have questions or need help from our Provider Relations team? The quick links on this page help you do things like file claims and appeals, submit prior authorization (PA) requests or check member eligibility. You can also download our quick reference guide (PDF) for a summary of processes and resources. The Provider Relations network consultants service area map (PDF) lets you look up contact details by region.

How to find what you need

Choose a topic to find the links and details you need. From there you’ll also get explanations and step-by-step guides to each process.

Claims

Learn more about claims or log in to Availity. Set up electronic funds transfer (EFT) and electronic remittance advice (ERA) with Change Healthcare.

Prior authorization (PA)

Submit PA and check the status of a previously submitted PA on Availity Or learn more about PA.

Complaints and appeals

Submit complaints and appeals and check the status of your submission on Availity. Or learn more about complaints and appeals.

Member eligibility

Check patient eligibility and benefits on Availity. Or learn more on our Provider Portal page.

Other ways to connect

Phone

You can call Provider Relations at 1-888-348-2922
(TTY: 711).

Mail

Aetna Better Health
ATTN: Provider Relations
500 Virginia Street,
East Suite 400
Charleston, WV 25301

Fax

1-866-810-8476

Still need support?

If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.

Working with us

Programs and services

Resources

Our network