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Have questions or need help from our Provider Relations team? The quick links on this page help you do things like file claims and appeals, submit prior authorization (PA) requests or check member eligibility. You can also download our quick reference guide (PDF) for a summary of processes and resources. The Provider Relations network consultants service area map (PDF) lets you look up contact details by region.

How to find what you need

Choose a topic to find the links and details you need. From there you’ll also get explanations and step-by-step guides to each process.



Other ways to connect


You can call Provider Relations at 1-888-348-2922
(TTY: 711).


Aetna Better Health
ATTN: Provider Relations
500 Virginia Street,
East Suite 400
Charleston, WV 25301




Still need support?

If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.

Contact us

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