Non-discrimination Notice

Aetna complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Aetna does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, health status or need for health care services.

Aetna:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as: 
  
  
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as: 
  
  
  • Qualified interpreters
  • Information written in other languages

If you need a qualified interpreter, written information in other formats, translation or other services, call the number on your ID card or 1-800-385-4104 (TTY: 711).

If you believe that Aetna has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, health status or need for health care services, you can file a grievance with our Civil Rights Coordinator at: 

Address:  Civil Rights Coordinator 

PO Box 818001       

Cleveland, OH 44181-8001

Telephone: 1-888-234-7358 (TTY 711)

Email: MedicaidCRCoordinator@Aetna.com

You can file a grievance in person or by mail or email. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal. hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW Room 509F, HHH Building, Washington, D.C. 20201, 1-800-368-1019, (TDD: 1-800-537-7697).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. 

This notice is available at the Aetna Better Health website: AetnaBetterHealth.com/WestVirginia.  

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company, and its affiliates.

Multi-language Interpreter Services

• ENGLISH: ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call the number on the back of your ID card or 1-800-385-4104 (TTY: 711).
• SPANISH: ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al número que aparece en el reverso de su tarjeta de identificación o al 1-800-385-4104 (TTY: 711).
• CHINESE: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電您的 ID 卡背面的電話號碼或 1-800-385-4104 (TTY: 711)
• FRENCH: ATTENTION: si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le numéro indiqué au verso de votre carte d’identité ou le 1-800-385-4104 (ATS: 711).
• GERMAN: ACHTUNG: Wenn Sie deutschen sprechen, können Sie unseren kostenlosen Sprachservice nutzen. Rufen Sie die Nummer auf der Rückseite Ihrer ID-Karte oder 1-800-385-4104 (TTY: 711) an. 
• ARABIC:  ةظوحلم :   اذإ  تنك  ثدحتت   ةغللاب   ،ةيبرعلا  نإف   تامدخ  ةدعاسملا   ةيوغللا  رفاوتت  كل  ناجملاب .   لصتا   ىلع   مقرلا   دوجوملا  فلخ  كتقاطب  ةيصخشلا  وأ   لع  1-800-385-4104  ( مصلل  مكبلاو :  .)711
• VIETNAMESE: CHÚ Ý: nếu bạn nói tiếng việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Hãy gọi số có ở mặt sau thẻ id của bạn hoặc 1-800-385-4104 (TTY: 711).
• KOREAN: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 귀하의 ID 카드 뒷면에 있는 번호로나 1-800-385-4104 (TTY: 711) 번으로 연락해 주십시오.
• JAPANESE: 注意事項:日本語をお話になる方は、無料で言語サポートのサービスをご利用いただけます。IDカード裏面の電話番号、または 1-800-385-4104 (TTY: 711)までご連絡ください。
• TAGALOG: PAUNAWA: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga libreng serbisyo para sa tulong sa wika. Tumawag sa numero na nasa likod ng iyong ID card o sa 1-800-385-4104 (TTY: 711).
• ITALIAN: ATTENZIONE: Nel caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuita. Chiamare il numero sul retro della tessera oppure il numero 1-800-385-4104 (utenti TTY: 711).
• THAI: ข้อควรระวัง: ถ้าคุณพูดภาษาไทย คุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทรติดต่อหมายเลขที ่อยู ่ด้านหลังบัตร ID ของคุณ หรือหมายเลข 1-800-385-4104 (TTY: 711).   
• NEPALI:  ध्यान  दिनुहोस्:  ्् दि  तपयाई  नेपयाली भ य ाषय ा   बोलनुहुन्छ   भने   तपयाईकया   लयादि िन:शुलक  रूपमया  भयाषया  सहया्तया सेवयाहरू   उपलब्ध      ््छन्।   तपयाईको आइडी  कयाड्डको   प्छयािड   रहेको नमबर वया 1-800-385-4104 (TTY: 711) मया फोन द्नडहोस। 
• PERSIAN:  رگا   هب   نابز  یسراف  تبحص  یم  ،دينک   هب  تروص   ناگيار   یم  ديناوت  هب   تامدخ   کمک  ینابز  یسرتسد   هتشاد ديشاب .  اب  هرامش  جرد  هدش  رد   تشپ   تراک   یياسانش  اي  اب  هرامش  1-800-385-4104  711(  )TTY:  سامت   ديريگب .
• RUSSIAN: ВНИМАНИЕ: если вы говорите на русском языке, вам могут предоставить бесплатные услуги перевода. Позвоните по номеру, указанному на обратной стороне вашей идентификационной карточки, или по номеру 1-800-385-4104 (TTY: 711).
• URDU:  ہجوت  ںید :  رگا  پآ  ودرا  نابز  ےتلوب  ،ںیہ  وت  نابز  ےس   قلعتم   ددم  یک  تامدخ  پآ  ےک  ےئل  تفم   بایتسد  ںیہ   ۔  ےنپا  یتخانش  ڈراک  ےک  ےھچیپ  دوجوم  ربمن  رپ   ای  1-800-385-4104  711(  )TTY:  رپ  ہطبار  ۔ںیرک