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On this page, you can use quick links to processes like claims and prior authorization (PA). You can also connect to pages that help you file an appeal or check member eligibility. To find contact details for our provider liaisons by specialty or region, you can refer to our territory maps (PDF)


You can call our Provider Experience team at 1-855-221-5656 (TTY: 711). We’re here for you from 8 AM to 5 PM.

Here’s what to do

We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.

Other ways to connect 


You can call Provider Experience at 1-855-221-5656 (TTY: 711). We’re here for you from 8 AM to 5 PM.


Aetna Better Health of Kansas
ATTN: Provider Experience 
9401 Indian Creek Parkway, Suite 1300 
Overland Park, KS, 66210



Still need support? 

If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.

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