Claims

Aetna Better Health encourages providers to electronically submit claims. Please use the following Payor ID number when submitting claims electronicially to the health plan: Payor ID #128MI for both CMS 1500 and UB 04 forms.

WebConnect is our free provider claims submission portal via Emdeon Office. Emdeon Office is a contracted vendor used by Aetna Better Health of Michigan and Aetna Better Health Premier Plan for electronic claim submission, processing and support. To read the Webconnect manual click here (PDF).

Within the next two months, ConnectCenter will replace Emdeon Office, giving you a more reliable and more complete way to submit claims. You will be able to use your ConnectCenter and Emdeon Office accounts at the same time until 4/30/2021. After that date, most of your Emdeon Office account will be deactivated. However, we will provide continued access to old claims by allowing you to log in directly to the Reporting & Analytics feature, within Emdeon Office.

In order to ensure that you have as much time as possible to transition to ConnectCenter, we highly recommend that you start using it immediately. Change Healthcare has produced and made available the Getting Started with the Sign-Up process guide (PDF) guide to assist in general navigation and registration with ConnectCenter powered by Change Healthcare office.

Please review the guides below for verifying member eligibility and claim submissions.

Contact your Provider Services representative for more information on electronic billing.

Or you can mail hard copy claims or resubmissions to:

Aetna Better Health of Michigan
PO Box 66215
Phoenix, AZ 85082-6215

Resubmitted claims should be clearly marked “Resubmission” on the envelope.

For out-of-network providers seeking payment of claims for emergency, post-stabilization and other services authorized by us, please refer to the policies and procedures in the provider manual.  

 

View the Arbitration Process

View the Rapid Dispute Process