Aetna Better Health does not provide the info on the next page. If you don’t want to leave our site, choose the “X” in the upper right corner to close this message. Or choose “Go on” to move forward.
Here’s what to do
We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.
Claims
Learn more about claims or log in to Availity. Set up electronic funds transfer (EFT) and electronic remittance advice (ERA) with Change Healthcare.
Prior authorization (PA)
Grievances and appeals
Submit grievances and appeals and check the status of your submission on Availity. Or learn more about Medicaid grievances and appeals or Medicare-Medicaid plan grievances and appeals.
Member eligibility
Check patient eligibility and benefits on Availity. Or learn more on our Provider Portal page.
Other ways to connect
Phone
You can call Provider Relations. We’re here for you Monday through Friday, 8 AM to 5 PM.
Medicaid Provider Relations: 1-866-316-3784 (TTY: 711)
Medicare-Medicaid plan Provider Relations: 1-855-676-5772 (TTY: 711)
Medicaid address:
Aetna Better Health of Michigan
28588 Northwestern Hwy, Suite 380B
Southfield, MI 48034
Medicare-Medicaid plan address:
Aetna Better Health Premier Plan
7400 W. Campus Rd
New Albany, OH 43054
Email Contracting
You can learn about credentialing or how to make a new contract request. Questions? You can email Provider Relations.
If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.