Here’s what to do
We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.
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Claims
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Prior authorization (PA)
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Grievances and appeals
Submit grievances and appeals and check the status of your submission on Availity. Or learn more about Medicaid grievances and appeals or Medicare-Medicaid plan grievances and appeals.
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Member eligibility
Check patient eligibility and benefits on Availity. Or learn more on our Provider Portal page.
Other ways to connect
Phone
You can call Provider Relations. We’re here for you Monday through Friday, 8 AM to 5 PM.
Medicaid Provider Relations: 1-866-316-3784 (TTY: 711)
Medicare-Medicaid plan Provider Relations: 1-855-676-5772 (TTY: 711)
Medicaid address:
Aetna Better Health of Michigan
2 Towne Square Ste #275
Southfield MI 48076
Medicare-Medicaid plan address:
Aetna Better Health Premier Plan
P.O. Box 818051
Cleveland, OH 44181-8051
Email Contracting
You can learn about credentialing or how to make a new contract request. Questions? You can email Provider Relations.
Still need support?
If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.