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How to find what you need
We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.
Claims
Learn more about claims or log in to Availity. Set up electronic funds transfer (EFT) and electronic remittance advice (ERA) with Change Healthcare.
Prior authorization (PA)
Disputes and appeals
Submit disputes and appeals and check the status of your submission on Availity. Or learn more about disputes and appeals.
Member eligibility
Check patient eligibility and benefits on Availity. Or learn more on our Provider Portal page.
Other ways to connect
Phone
You can call Provider Relations at 1-866-638-1232
(TTY: 711). We’re here for you Monday through Friday, 8 AM to 5 PM.
Aetna Better Health Kids
P.O. Box 818047
Cleveland, OH 44181-8047
Fax
1-860-754-5435
Still need support?
If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.