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Education and tools

We make sure providers have the right tools and resources to take care of our members. On this page, you’ll find helpful links and training opportunities to boost your knowledge and serve your community.



Just call Provider Relations at 1-866-638-1232 (TTY: 711). We’re here for you Monday through Friday, 8 AM to 5 PM.

Getting started

Getting started

When you join our network, we’ll provide an initial orientation. After that, you’ll have ongoing training and education, including webinars, periodic provider newsletters and bulletins, and so much more.


Questions about joining our network? Just visit the join our network page for more information.


You can also check the quick reference guide or the provider manual for answers to many of your questions. Or you can call us at 1-866-638-1232 (TTY: 711).


Quick reference guide (PDF)


Provider manual (PDF)


Availity® training


The Provider Portal is an online tool that lets us communicate health care information directly to  providers. In 2021, we transitioned from the Medicaid Web Portal (MWP) to Availity as our Provider Portal.


You need to register for the Availity Provider Portal before you can start using its many features. To learn more about how to register for the Availity Provider Portal, just visit the Provider Portal page.


Get training on Availity

Training and resources

Everyone should have a fair and just opportunity to be as healthy as they can be. Learn more about health equity and the obstacles and solutions to this goal on our health equity page


Cultural competency flyer (PDF)

Trauma-informed care responds to the impact of trauma through recognition and understanding. We take our members’ safety and ability to make their own choices seriously.

Trauma Informed Care (TIC) An Introduction for providers

Trauma Informed Care

Introduction to Trauma-Informed Care

View the Transcript


Trauma-Informed Care in Foster Care 

View the transcript

You can find more information about training on the HEDIS page.

2023 dates coming soon.

Questions about EVV before or after the webinar? Just email us and add “EVV question” in the subject line.

Coming soon


Communication between health care professionals can lead to better outcomes for patients. Not sure where to start? You can check out these FAQs about how to discuss sensitive topics.

When and how can you share info about patients you’re treating for mental health conditions?

What are some ways to address social determinants of health challenges?

Where can you learn more about the HIPAA privacy rule?


HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).

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