Aetna Medicaid secure web portal

Getting access to our secure web portal gives providers convenient 24/7 access and many benefits including:

  • Practitioner Application Screening form- online access
  • Single sign-on – One log-in and password allows you to move smoothly through various systems.
  • Mobile interface Enjoy the added convenience of access through your mobile device.
  • Personalized content and servicesAfter logging in, you'll find a landing page just for you.
  • Real-time data access – View updates as soon as they're posted.
  • Better tracking – Know immediately the status of each claim submission and PA request.
  • Auto-Auths – Depending on the auth type and service location, it's possible to get an auto-approval on your request.
  • Detailed summariesFind easy access to details about denied PA requests or claims.
  • Enhanced information to analyze, track and improve services and processes.

New! Providers can now enter a claim resubmission form within the secure web portal and attach required documentation to support the claim resubmission. Note: this new functionality is for claim resubmissions that include required documentation, not claim corrections or provider appeals.

Refer to this step-by-step guide to add attachments.

For provider appeals, (e.g. the resolution of a claim denial or services that were provided without the proper authorization) please follow the Provider Appeal process outlined in the Aetna Better Health of Pennsylvania Provider Manual.

Accessing or registering for the secure web portal

  • If you’re a provider that has never registered with us, set-up Secure Web Portal access by filling out the registration form
  • Learn how to register for the Portal
  • If you haven’t logged onto the secure web portal in past six months, you will have to change your password when logging into the secure web portal
  • Check out the secure web portal quick tips guide to learn more
  • If you have questions, call Provider Relations at 1-866-638-1232.

You can connect to your patients and their care teams with Member Care Information. This secure, online portal gives you the ability to complete the ONAF online. You can also access:

  • A real-time listing of your patients
  • Information on your practice
  • Email capability with Care Managers

Already registered? Log in to Member Care Information Portal.

Need to register? Register today by completing this short registration form.

For more information, call your Provider Relations representative at 1-866-638-1232.