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Here’s what to do
We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.
Claims
Learn more about claims or log in to Availity. Set up electronic funds transfer (EFT) and electronic remittance advice (ERA) with Change Healthcare.
Prior authorization (PA)
Grievances and appeals
Submit grievances and appeals and check the status of your submission on Availity. Or learn more about grievances and appeals.
Member eligibility
Check patient eligibility and benefits on Availity. Or learn more on our Provider Portal page.
Other ways to connect
Phone
You can call Provider Relations at 1-866-827-2710 (TTY: 711).
Aetna Better Health® of Maryland
ATTN: Provider Relations
509 Progress Drive, Suite 117
Linthicum, MD 21090-2256
Fax
You can fax us toll-free at
(844) 348-0621.
Still need support?
If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.