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On this page, you can use quick links to processes like claims and prior authorization (PA). You can also connect to pages that help you file an appeal or check member eligibility. For a summary of our tools and processes, download the quick reference guide (PDF)

Here’s what to do

We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.


Other ways to connect


You can call Provider Relations at 1-866-827-2710 (TTY: 711).


Aetna Better Health® of Maryland 

ATTN: Provider Relations  
509 Progress Drive, Suite 117  
Linthicum, MD 21090-2256


You can fax us toll-free at
(844) 348-0621.


Still need support?


If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.  

Contact us

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