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Getting started
When you join our network, you’ll have an orientation before you start seeing members. After your orientation, you’ll be able to continue your training and education with:
Periodic provider newsletters and bulletins with updates and reminders
Routine visits to your office for provider-focused education
Individual or group training sessions on topics like:
Claims coding
Appointment availability standards
Member benefits
Aetna Better Health of Maryland website navigation
Orientation tool kit
Provider quick reference guide (PDF)
Provider Portal registration form (PDF)
Provider Prior Authorization Tool (ProPAT)
Other training and resources
Other training and resources
Cultural competency
We don’t discriminate against people due to their race, ethnicity, national origin, religion, gender, age, mental or physical disability, sexual orientation, genetic information or medical history, ability to pay, or ability to speak English. You can visit our cultural competency page to learn more about our cultural competency training.
Trauma-informed care
Trauma-informed care responds to the impact of trauma through recognition and understanding. We take our members’ safety and ability to make their own choices seriously. You can learn more about trauma-informed care by watching this video. Or visit the Center of Excellence for Integrated Health Solutions (CoE) website.
Trauma-informed care tool kit
You can find webinars, educational materials and other helpful training resources on the Provider Portal.
You can also find helpful resources that can help you with provider fatigue and burnout.
Need help getting started?
Call Provider Relations at 1-866-827-2710 (TTY: 711) or email provider orientation.