For providers

Together, we can improve health care quality

At Aetna Better Health of Pennsylvania, we value our provider partners. We want to make it easy for you to care for our members and guide them down the path to better health.

Please start by reading our provider manual. If you aren’t yet a contracted provider, learn more about joining our network. We also have information about clinical practices, all of the forms and resources you need, as well as the latest provider news and notices.

Our network providers and other health care providers are our partners in the delivery of high-quality health care services to our members. Good communication is the key to this successful partnership. Please take a minute to review our Medicaid quick reference guide.

We're here to help.
You can contact your provider relations representative to help with your health plan needs. He or she can schedule a visit to answer questions about:

  • enrollment
  • credentialing
  • health plan initiatives like pay-for-performance
  • web portal navigation
  • and more!

Contact our provider relations department at 1-866-638-1232 for more information.

TiPS is a new HealthChoices program designed to increase the availability of peer-to-peer child psychiatry consultation teams for primary care clinicians who prescribe psychotropic medications for children insured by Pennsylvania’s Medical Assistance programs. The program aims to provide real time resources to clinicians who desire consultative advice for children with behavioral health concerns.

Pediatric primary care providers are encouraged to attend one of the CME opportunities for TiPS program education and earn continuing education credits at these events.

Children’s Hospital of Pittsburgh (Southwest)

When: Friday, March 31, 2017 8:00 a.m.-5:00 p.m.

Sponsor: Children’s Hospital of Pittsburgh – Community Based Services

CME Event: “Behavioral Health and Pediatric Primary Care Conference”. Click here for conference details.

Where: Wyndham Pittsburgh University Center, 100 Lytton Ave, Pittsburgh, PA 15213

RSVP: Please register online by March 20, 3017.

Online Registration Instructions:

  • Click on ‘Register Now’ (small box at bottom of page)
  • If ‘Behavioral Health and Pediatric Primary Care’ appears under ‘Shopping Cart’, click on ‘Checkout’ (think of this as ‘continue’).
  • Register as a new registrant, or sign in if you already have an account (username is your e-mail).
  • When the conference name appears again, click on ‘Checkout’ (again, think of this as ‘continue’)
  • Continuing Education Credit – Please use dropdown list for credential or choose Not Applicable (you must complete this). Click on ‘continue’.
  • Complete Transaction and print your registration receipt. 

If unable to register online, please contact Nancy Mundy at


Children’s Hospital of Philadelphia (Southeast)

When: Saturday, April 29, 2017 8:30 a.m.-12 p.m.

Sponsor: CHOP TiPS team

CME Event: “Creating Interdisciplinary Partnerships: Child and Adolescent Psychiatry and Primary Care Pediatrics”. Further details regarding speakers and topics are forthcoming.

Where: The Children's Hospital of Philadelphia - Stokes Auditorium, 3401 Civic Center Blvd, Philadelphia, PA 19104

RSVP: Please RSVP by emailing Stephanie Brennan at

As of March 15, 2017, Aetna Better Health will no longer supply duplicate remittance advice (RA) requests telephonically. Duplicate remittance advice (RA) requests can be accessed through our secure web portal. 

Access our secure web portal for RA information

RAs are located on our secure web portal. It is the provider’s responsibility to download and/or print and save these payment registers. We will no longer reprint RAs for providers.

How to get the information you need

  • Log in to the secure portal to access your RA documents
  • Download and/or print and save your RA documents for:
    • Payment reconciliation
    • Required documentation retention purposed
  • Arrange to supply these documents or give access to these documents to contractor/vendors working on your behalf

Our secure web portal also lets you:

  • Check member eligibility
  • Check claim status
  • Submit authorizations online
  • Access real time data and reports

Not yet registered? It’s easy!

  • Go to our provider portal 
  • Click on Secure web portal
  • Click on registration form
  • Download, complete and sign the registration form. Then, just fax the completed form to Aetna Better Health at 1-860-607-7485.

Need additional help?

You can contact provider relations at 1-866-638-1232 for assistance. Select option 3, and then option 5. We’ll walk you through the process to get you registered right away. And answer any other questions!

On September 25, 2016, the Department of Human Services (DHS) dis-enrolled multiple provider service locations from the Medical Assistance Fee-For-Service (FFS) Program. Beginning September 26th, these FFS service locations cannot bill for services provided.

If you have a FFS claim(s) denied or don’t receive payment for a FFS claim submitted after September 25, 2016 and did not revalidate and you enrolled in the Medical Assistance program prior to September 25, 2011, you may have been dis-enrolled, per Medical Assistance Bulletin 99-16-06.

All service locations enrolled in the MA program must revalidate including group enrollments as noted in DHS Provider Quick Tips #198.

To re-enroll please submit a revalidation application (re-activation application if you are submitting via the Electronic Provider Enrollment Portal) as soon as possible. 

The effective date of your re-enrollment will be when DHS has received your complete revalidation/re-activation application.

A successfully completed application will have the following items:

  • Ownership and controlling interest section completed
  • Signed application
  • Include all attachments

If you received a returned application from DHS, one or more of the above items were not complete.

Once providers have been re-enrolled they may submit FFS claims for services provided as of the effective date of the enrollment.  Please review this FAQ provided by DHS for additional information.

How does this impact you as a managed care organization (MCO) provider?

You will not be dis-enrolled from the Aetna Better Health network at this time. DHS is temporarily suspending the enforcement of the revalidation requirements for providers that participate in managed care that have not yet completed the revalidation process. 

This temporary suspension applies only to current MCO network providers that have not completed the revalidation process. Providers that enroll in the Medical Assistance Program for the first time must be validated before being accepted in the MCO network.

Primary care providers (PCPs) are on the front line to help prevent pediatric tooth decay. We know learning good dental health habits early is an important part of overall health for children and adolescents.

Although many infants and toddlers have not seen a dentist, most see their PCP and other non-dental providers such as nurses and specialists. Each of these visits is an opportunity to screen for tooth decay, gum inflammation and oral abnormalities. PCPs are on the front line to provide anticipatory guidance to their patients to influence healthy behaviors and limit exposure to oral disease. And remember, topical fluoride varnish can also be done by a PCP or CRNP in the office.

Children should begin a program of regular preventive dental care by visiting a dentist, starting at the eruption of the first tooth, but no later than age one. Early childhood caries is one of the most common pediatric infectious diseases. PCPs should encourage and guide children and their parent/guardian toward a lifetime of oral health by advising a visit to the dentist, and referring to a dental home.

The American Academy of Pediatrics Healthy Teeth, Healthy Children program offers an oral health training program for pediatric practices.

Your practice can learn

  • How to increase revenue though additional reimbursement
  • How to obtain and apply fluoride varnish
  • How to implement Bright Futures Oral Health Recommendations

Contact the Healthy Teeth, Healthy Children program 484-446-3059 or  for more information.

Aetna Better Health and Aetna Better Health Kids members have dental benefits through DentaQuest. Please encourage your patients to schedule a dental visit with a DentaQuest dentist. For questions about dental benefits or to find a network provider, call DentaQuest Member Services at:

  • 1‑888‑307‑6548, TTY 1-800-466-7566 (Medical Assistance)  
  • 1-800-536-4970, TTY PA Relay 7-1-1 (CHIP)

Visit the Pennsylvania Dental Association website for free online dental resources:

TiPS (Telephonic Psychiatric Consultation Service Program) for Primary Care Providers

TiPS is a new Pennsylvania HealthChoices program designed to increase the availability of child psychiatry consultation teams regionally and telephonically to primary care providers (PCPs) and other prescribers of psychotropic medications, for children insured by Pennsylvania’s Medical Assistance (Medicaid) Program. The program provides real time peer to peer resources to the PCP who desire immediate consultative advice for children (up to age 21) with behavioral health concerns.

TiPS provides one team per each HealthChoices zone, and ensures both access to quality services in the appropriate setting based on need, and mitigates the lack of available child psychiatry resources.

Learn more about this innovative psychiatry consultation program and how you can enroll here.

The deadline is rapidly approaching for Medical Assistance provider enrollment/revalidation.

The Pennsylvania Department of Human Services (DHS) requires providers to revalidate their PROMISe ID and service locations by July 30, 2016.

Please be aware that if you are not enrolled or not submitted a revalidation application by July 30, 2016:

  • You will not receive payments from the Medical Assistance Fee-For-Service (FFS) Program beginning September 25, 2016
  • Payments cannot be made retroactively

Click here to check the status of your application or apply online today.

Check out this provider revalidation Need-to-Know Guide for additional important information.

Beginning June 1, 2016 in some areas of PA, able-bodied adults, age 18-49, without children in the household (“ABAWDs”) will lose SNAP benefits as a result of reaching their 3-month time limit unless they meet certain criteria.

It’s important for providers to know they can sign the medical exception form for individuals to keep their SNAP benefits.


On January 15, 2009 the US Department of Health & Human Services issued two final rules for adoption:

  • An updated HIPAA X12 standard version 5010 for electronic transactions, with a compliance date of January 1, 2012. The updated format has more than 1300 changes to the 4010 standard (with 600+ just for claims).
  • Adoption of the ICD-10 Code Sets with a compliance date in October  2015 (version 5010 accommodates the ICD-10 code structure; 4010 does not).

Aetna Better Health met the compliance requirements for the federally mandated HIPAA 5010 version transactions for 1/1/2012 and is on track to be able to accept ICD-10-CM & PCS Codes for dates of service for October 2015.

Online ICD-10 Resources

The Medicaid Electronic Health Records Incentive Payment Program was created by the American Reinvestment and Recovery Act and administered by Centers for Medicare & Medicaid Services. This program provides funding to states to develop and administer provider incentive programs.

Click here to learn more about Pennsylvania’s Medical Assistance Health Information Technology Initiative.

On August 20, 2015, Governor Tom Wolf announced that all CHIP health insurance plans would provide enhanced benefits. The added benefits are outlined in the Affordable Care Act. These benefits take effect for all children enrolled in CHIP on December 1, 2015

These changes include removing some historical benefit limits on specific services to ensure Minimal Essential Coverage (MEC) compliance for all CHIP Products.

Some categorical benefit changes include:

  • Increasing vision services to include low vision items and “add-on” services such as protective coating, when medically necessary.
  • Adding sealants to the dental benefit package
  • Ensuring parity in the number of behavioral health visits without limit
  • Increasing outpatient rehabilitation visit limits to 30 per modality per benefit year (PT, OT, ST)
  • Dollar limits for autism services have been removed
  • Coverage for a home health visit when discharged from the hospital for a delivery or mastectomy

For a full list of changes, please see the updated CHIP member handbook on our website.

There is nothing current Aetna CHIP members need to do to get these benefits

All Aetna CHIP members will automatically receive these enhanced health benefits. Members will not receive new ID cards as the benefits are now MEC required for all Free, Low and Full Cost CHIP products by all CHIP contractors in the Commonwealth of Pennsylvania.


If Aetna CHIP members have any questions, they can call us at 1-800-822-2447. We’re here Monday to Friday, 8:00 a.m. to 5:00 p.m. TTY users please call 1-800-628-3323.

If you have any questions on these changes please contact Provider Relations at 1-866-638-1232, option 3.

We are pleased to inform you that your Quality Measurement Reports are now available online. You may now access year-to-date reports through the Provider Reports Management Tool on our secure web portal.

Some examples of the types of reports you can access include:

  • HEDIS Gaps-in-Care Reports
  • Pay-for-Performance Measure Reports

These reports serve as a guide for which Aetna Better Health members need care and where your practice stands regarding Pay-for-Quality incentives for the care you provide.

Be sure you receive credit for the care you provide to Aetna Better Health members

Pay-for-Quality is awarded for care captured administratively through claims submissions.

If you have provided care that we may not have captured due to potential claims or coding issues, please contact Aetna Better Health Provider Relations at 1-866-638-1232, option 3. You can also directly contact the Quality Translator that has been sending you Gaps-in-Care Reports for assistance. 

As a reminder, you can access up-to-date panel lists for your practices on our secure web portal. You can also upload Medical Records for HEDIS Medical Record Review. 

Register today

If your practice is not registered for the secure web portal or the Member Care Information portal, just complete and fax the registration form to Provider Relations at 1-860-607-7485.

The registration form can be found here.

Effective November 1, 2016, Aetna Better Health will apply our Emergency Department (ED) claims review policy to Medical Assistance and CHIP claims.

You can find the list of emergency room diagnosis codes that will automatically allow claims to process without severity medical record review attached to the ED policy provider notice, here.