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Contact us

We have different helplines and contact information, depending on the plan. For a complete list of contact information, you can check out this provider relations contact list (PDF).

Managed Medical Assistance (MMA)

Select a different plan

HELPLINES

 

1-800-441-5501 (TTY: 711)

 

Hours and services

 

Provider Relations: 8 AM to 7 PM, Monday through Friday

 

We’re here to help. You can call us with questions about:

 

Florida Healthy Kids (FHK)

Select a different plan

HELPLINES

 

1-844-528-5815 (TTY: 711)

 

Hours and services

 

Provider Relations: 7:30 AM to 7:30 PM, Monday through Friday

 

We’re here to help. You can call us with questions about:

 

Long-Term Care (LTC)

Select a different plan

HELPLINES

 

1-844-645-7371 (TTY: 711)

 

Hours and services

 

Provider Relations: 8 AM to 7 PM, Monday through Friday

 

We’re here to help. You can call us with questions about:

 

Other ways to contact us

Email

You can email us at:

FLMedicaidProviderRelations@Aetna.com

Fax

1-844-235-1340

Mail

Aetna Better Health of Florida 
Attn: Provider Relations
261 N University Drive
Plantation, FL 33324

Online

You can send us a message by filling out the Contact us form.

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