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Here’s what to do
We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.
Claims
Learn more about claims or log in to Availity. Set up electronic funds transfer (EFT) and electronic remittance advice (ERA) with Change Healthcare.
Prior authorization (PA)
Complaints and appeals
Submit complaints and appeals and check the status of your submission on Availity. Or learn more about complaints and appeals.
Member eligibility
Check patient eligibility and benefits on Availity. Or learn more on our Provider Portal page.
Other ways to connect
Phone
You can call Provider Relations with questions about enrollment, joining our network/credentialing, claims, PA and more.
Managed Medical Assistance (MMA)
Call 1-800-441-5501 (TTY: 711). We’re here for you 8 AM to 7 PM, Monday through Friday.
Florida Healthy Kids (FHK)
Call 1-844-528-5815 (TTY: 711). We’re here for you 7:30 AM to 7:30 PM, Monday through Friday.
Long-Term Care
Call 1-844-645-7371 (TTY: 711). We’re here for you 8 AM to 7 PM, Monday through Friday.
Aetna Better Health of Florida
ATTN: Provider Relations
261 N University Drive
Plantation, FL 33324
Contact Contracting
You can learn about credentialing or how to make a new contract request. Questions? Contact Contracting.
If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.