In Lieu of Services Resource Guide (PDF)

Quick reference guide – key contact information (PDF)

Aetna Better Health of Florida resource guide (PDF)

Quick reference guide — Vendor list (PDF)

If you want to get a copy of a provider manual mailed to you, just contact us. You can also download them here as PDFs.

Medicaid programs provider manual (PDF)

Florida Healthy Kids provider manual (PDF)

Claims training presentation (PDF)

Claims and appeals timely filing guidelines (PDF)

Negative balance collection remittance (PDF)

Share facts about COVID-19 (PDF)

Stop the spread of germs (PDF)

What you need to know about COVID-19 English (PDF) | Spanish (PDF)

Symptoms of coronavirus disease 2019 English (PDF) | Spanish (PDF)

What to do if you are sick with COVID-19 English (PDF) | Spanish (PDF)

The 3 P’s of flu prevention (PDF)

Member maternity flyer English (PDF) | Spanish (PDF)

Provider maternity flyer (PDF)

All health plans hospice information (PDF)

Hospice guidelines – Medicaid & LTC (PDF)

Shared decision-making aids are communication tools used as a way for providers and patients to make informed health care decisions based on what is important to the patient. They do not replace physician guidance but are intended to help complement the discussions between patients and physicians on treatment decisions.

Below are evidence-based aids that provide information about treatment options, lifestyle changes, and outcomes.

American Heart Association | Health Topics

Diabetes | American Heart Association

Flu Prevention | American Heart Association

Heart Facts | American Heart Association

Atrial Fibrillation | American Heart Association
 

Mayo Clinic | Care that fits

Statin Choice | Mayo Clinic

Depression Medication Choice | Mayo Clinic

Cardiovascular Primary Prevention Choice | Mayo Clinic

Assisted Living Facility (ALF) Monthly Encounter Log (PDF)

Prior authorization information

Physical health prior authorization request

Behavioral health prior authorization request form

Obstetrical notification form 

Florida Medicaid Pregnancy Notification Form

Referral form 

Quick reference guide vendor list

Claims adjustment request & claims reconsideration form

Find the drug-specific forms you need.

ABH FL Provider Data Validation

ABH FL Provider Data Change Form

ABHFL Provider OB/GYN Survey (PDF)

Aetna Better Health of Florida Behavioral Health and Primary Care Provider Collaboration

Aetna Better Health of Florida Primary Care and Behavioral Health Provider Collaboration

ABH FL Provider Office Hours & Telemedicine Services Survey