Provider Portal

 Our enhanced, secure and user-friendly web portal is now available. This HIPAA-compliant portal is available 24 hours a day. And it supports the functions and access to information that you need to take care of your patients. Popular features include:

  • Single sign-on – One login and password allows you to move smoothly through various systems.
  • Mobile interface – Enjoy the additional convenience of access through your mobile device.
  • Personalized content and services – After log-in, you will find a landing page customized for you.
  • Real-time data access – View updates as soon as they are posted.
  • Better tracking – Know immediately the status of each claim submission and medical PA request.
  • eReferrals – Go paperless. Refer patients to registered specialists electronically and communicate securely with the provider.
  • Auto-Auths – Depending on the auth type and service location, it is possible to receive an auto-approval on your request.
  • Detailed summaries – Find easy access to details about denied PA requests or claims.
  • Enhanced information – Analyze, track and improve services and processes.
  • Access to Member Care – You can connect to your patients and their care teams. You can access:
    • A real-time listing of your patients
    • Information on your practice
    • Email capability with care managers

Visit our Provider Portal page - Log in

Available Functionalities

Be on the lookout over the next few months for co-branded emails directly from Availity as new products roll out and training plans are developed. Here are the dates you’ll be able to use certain features of Availity:

01/22/2021 release

  • ​Claim Status Inquiry
  • Eligibility and Benefits
  • Payer Space
    • Claim Submission Link (Through Connect Center)
    • Contact Us Messaging for
      • Changing Provider Demographics
      • Claim Issues
      • Prior Auth/Auth Issues
      • Member Eligibility Issues
      • HEDIS Record Submissions
      • Credentialing Inquiries
    • Appeals and Grievances
      • Grievance Submission
      • Appeal Submission
      • Grievance and Appeal Status Check
    • Panel Roster- Panel Look Up
    • Reports
      • PDM/ProReports (Provider Deliverables Manager)
      • Ambient (Business Intelligence Reporting)
    • EFT/ERA Registration/Change Forms
    • Prior Authorization Requirements Look Up
  • Prior Authorization
    • Submission
    • Status

Note- For Registration/Login/or Technical Issues, please contact Availity Client Services at 1-800-282-4548 M-F 8am to 8pm eastern (except holidays).

Future Functionality Releases​​

  • Enhanced Grievance and Appeals Module

Resgistration:

  • If you are already registered in Availity, you will simply select Aetna Better Health from your list of payers to begin accessing the portal and all of the above features.  (Mention Logging into Availity)
  • If you are not registered, we recommend that you do so immediately.
    • Click here to learn more about Availity Portal Registration
    • Click here to register
    • For registration assistance, please call Availity Client Services at 1-800-282-4548 between the hours of 8:00 am and 8:00 pm Eastern, Monday-Friday (excluding holidays)

Access:

For access to the following features, you will need to use the Medicaid Web Portal until the effective date displayed above.