News & Notices

Medicaid Provider Message

Help ensure your patients don't lose their coverage

New York State Department of Health EVV Notice and Survey

EVV Overview and Next Steps


Update to Collection Remittance

Currently, if a claim has been adjusted resulting in a negative balance (for longer than 30 days), we send a collection letter once per month through the mail. This letter details the claims detail that created the negative balance, along with any offsetting claims, with the monthly collection advice. The collection advice summary indicates the amount of refund we are requesting.

Beginning November 1st, 2020 these letters and claim detail are available for providers to review 24/7 via our secure Provider Portal. The claims detail will continue to be mailed for approximately 6 months and then distributed through the provider portal.