Below you will find resources and updates concerning COVID-19. This COVID-19 Resources content will be updated as new targeted information becomes available to keep you informed.

Stay updated on the latest CDC infection control guidance for Nursing Homes, Long-Term Care Facilities, Assisted Living Facilities, Dialysis Facilities, and others by visiting

FAQ Telehealth Services During the 2019 Novel Coronavirus (COVID-19) Outbreak

FAQ 2019 Novel Coronavirus (2019-nCoV) for Businesses and Employers

Important Notice: Aetna is working to protect you from COVID-19 scams. Do not respond if you get a call, text or email about “free” coronavirus testing. Do not give out your Aetna member ID number or other personal information. Please report any scams by calling 1-800-447-8477 or online at You can also call Aetna Member Services by calling the phone number on the back of your ID card.

COVID-19 Provider Update Letter


OIG Policy Statement for Telehealth Services During the 2019 Novel Coronavirus (COVID-19) Outbreak_3.17

CMS Guidance for Infection Control and Prevention Concerning Coronavirus Disease 2019 (COVID-19) in Home Health Agencies (HHAs)