Provider Manual

As an Aetna Better Health of West Virginia provider, there are certain procedures and protocols you need to know. You’ll find most of the information you need in the provider manual. You’ll learn which services our plan covers. You’ll also find information about a wide variety of topics, ranging from provider responsibilities, to how to file a claim, to grievance and appeals processes.

The medical provider manual and behavioral health provider manual are essential resources for all of our providers. You can print a copy to keep handy, or bookmark this page on your computer.