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Member materials and forms

Here, you’ll find the info and forms you need to get the most from your plan.

Member materials 

 

Medicaid handbook (PDF)

 

CHIP handbook (PDF)

 

Mountain Health Promise handbook (PDF)

 

Aetna Better Health of West Virginia Community Report (PDF)

 

A copy of the Aetna Better Health of West Virginia Annual Report is also available to you. If you'd like to receive a copy, call Member Services at 1-888-348-2922 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.