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COVID-19 news and updates

We’re here to support members and providers during the COVID-19 pandemic. Check this page to stay up to date on the latest news, materials and information for your practice and your community. 


To find the latest COVID-19 provider information, you can visit our COVID-19 FAQ page for providers. Or visit the Centers for Disease Control and Prevention (CDC) website.

June 28, 2021: COVID-19 flexibilities ending on July 1, 2021


Many of the temporary flexibilities we put in place during Florida’s COVID-19 State of Emergency ended as of July 1, 2021. You can view the provider bulletin (PDF) for details on the policies and requirements that have been reinstated.


June 19, 2020: Provider Relief Fund 


The U.S. Department of Health and Human Services has announced additional distributions from the Provider Relief Fund to eligible Medicaid providers. You can see the provider relief funding announcement (PDF) that was sent to all providers for details.

Long-Term Care provider network flexibilities during the COVID-19 state of emergency 

To provide greater workforce flexibility to Florida Long-Term Care providers on the front lines and provide continuation of services to LTC enrollees during the 2019 novel coronavirus (COVID-19) state of emergency, we’re expanding the provider types eligible to render LTC services.

The following service providers are temporarily eligible to render additional LTC services in the member’s home during the state of emergency:


  • Adult day care centers: medication administration, medication management, adult companion, attendant care, intermittent and skilled nursing, home delivered meals, and personal care services

  • Independent registered nurses: homemaker, adult companion, intermittent and skilled nursing, and personal care services

  • Independent licensed practical nurses: homemaker, adult companion, intermittent and skilled nursing, and personal care services

  • Providers of Community Care for the Elderly: transportation, attendant care, intermittent and skilled nursing, and medical equipment and supply services

  • Nurse registries: intermittent and skilled nursing, behavior management services

  • Older Americans Act providers: adult companion and personal care services

  • Health care service pools: attendant care, intermittent and skilled nursing, personal care, and respite services

  • Centers for independent living: intermittent and skilled nursing services


Providers must be authorized by Aetna Better Health of Florida before providing these services to members. Providers must contact the member’s LTC case manager to initiate the pre-screening process so that Aetna Better Health® of Florida can ensure the provider is qualified to provide the service in the member’s home.

If the member’s case manager is unavailable, providers may contact the health plan directly at 1-844-645-7371.


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