Doctor visits

Seeing Your Primary Care Provider (PCP)

A Primary Care Provider (PCP) is a doctor, nurse or clinic in the Aetna Better Health network that provides your main health care. 

The goal is to help you be as healthy as possible. We believe your PCP is important because it is the first place you go to get the care you need to stay healthy.

We ask that you see your PCP every three months to go over any changes in your health and review all medications. Your Care Manager can also talk with you about your health care needs and can help you schedule an appointment with your PCP.

When your PCP is familiar with you, your condition and your health care needs, he or she is more likely to notice changes in your condition and be able to work with you to take positive steps in your treatment.

Ask Me 3

We want you to have the best health care possible. But, sometimes a visit to your health care provider may not go as well as you’d like.

  • Maybe you forgot to ask an important question.
  • Maybe you didn’t know the answer to all the questions your provider asked, such as the names of the medicines you are taking.
  • Maybe you found it hard to remember everything your provider told you to do.

This happens to many people. There is something you can do. Ask Me 3®  is a program run by the National Patient Safety Foundation. The program gives you three questions to ask your provider during a health care visit. They are:

  • What is my main problem?
  • What do I need to do?
  • Why is it important for me to do this?

These three questions help prepare you for the visit and help you understand what your provider tells you. As a result, you are able to take better care of yourself and live a healthy lifestyle.