Post-stabilization services are services related to an emergency medical condition. They are provided after the person's immediate medical problems are stabilized. They may be used to stabilize, improve or fix your condition.
You do not need authorization or prior approval from Aetna Better Health for post-stabilization services. If you can, show the facility your Aetna Better Health ID card and ask the staff to call your provider.
You must be allowed to remain at the hospital, even if the hospital is not part of our provider network, until your condition is stable and you can safely be transferred to a hospital within our network.
For more information call Member Services toll free at 1-866-212-2851. If you need assistance with hearing, call Illinois Relay at 7-1-1.