Provider portal

Outage Notice:

Aetna Medicaid Secure Portals are receiving an upgrade from Friday, July 17, 2020  7:00PM EST to Sunday, July 19, 2020, 12:00 AM EST.  Certain online functions will not be available during that time.

  • ID Card
  • Claim Search
  • Authorization Search
  • Member Demographics
  • Eligibility and Benefits


Please try back on Monday, July 20, 2020.  If further issues occur, please contact Member Services or Provider Relations at 855.232.3596 or send a secure message  by clicking on the “My Account” page and select “Contact Us”.


Spanish Version:

Aviso de interrupción:

Los portales seguros de Aetna Medicaid se estarán actualizando desde el viernes 17 de julio de 2020 a las 07:00 p. m., hora estándar del este, hasta el domingo 19 de julio de 2020 a las 12:00 a. m., hora estándar del este.  Algunas funciones en línea no estarán disponibles durante ese período.

  1. Identificación de miembro
  2. Búsqueda de reclamaciones
  3. Búsqueda de autorizaciones
  4. Datos demográficos de miembros
  5. Elegibilidad y beneficios


Inténtelo nuevamente el lunes 20 de julio de 2020. Si se producen más problemas, comuníquese con el Departamento de Servicios para Miembros o con Relaciones con los Proveedores llamando al 855.232.3596  o envíe un mensaje seguro haciendo clic en la página “My Account” (Mi cuenta) y seleccionando “Contact Us” (Contáctenos).

Benefits include convenient, safe access

  • Single sign-on – One log-in and password allows you to move smoothly through various systems.
  • Mobile interface – Enjoy the added convenience of access through your mobile device.
  • Personalized content and services – After log-in, you'll find a landing page just for you.
  • Real-time data access – View updates as soon as they're posted.
  • Better tracking – Know immediately the status of each claim submission and PA request.
  • Auto-Auths – Depending on the auth type and service location, it's possible to get an auto-approval on your request.
  • Detailed summaries – Find easy access to details about denied PA requests or claims.
  • Enhanced information to analyze, track and improve services and processes.

Register for secure web portal

If you have questions, call Provider Relations at 1-855-232-3596.  


Helping you care for your patients

Instantly connect to your patients and their care teams with Member Care Information. This secure, online portal gives Aetna Better Health of New Jersey primary care providers advanced tools to assist with patient care. You get access to:

  • A real-time listing of your patients
  • Your patient’s clinical profiles
  • Gaps in care for your patients
  • Information on your practice

Not registered? Complete this short registration form. Already registered, just log in

Register your patients

To have access to your patients’ records on Member Care Information, each needs to complete a member authorization form. Once registered, patients also have their own personal care portal, called My Care Information.

For more information, contact your Provider Services representative at 1-855-232-3596.