Advance Directives

Advance directives help doctors know what you want

Your provider may ask if you have an advance directive. These are instructions about your medical care. They are used when you can’t say what you want or speak for yourself due to an accident or illness.

You’ll get medical care even if you don’t have an advance directive. You have the right to make your own medical decisions. You can refuse care. Advance directives help providers know what you want when you can’t tell them.

Advance directives are important for everyone to have, no matter what your age or health condition is. They let you say what type of end-of-life care you do and don’t want for yourself.

If you have an advance directive:

  • Keep one copy of your advance directives for yourself
  • Give a copy to the person to whom you give medical power of attorney
  • Give a copy to each one of your providers
  • Give a copy to your service coordinator if you have one
  • Take a copy with you if you have to go to the hospital or the emergency room
  • Keep a copy in your car if you have one

You have the right to file a complaint if a provider or a plan staff member did not respect your Advance Directive requirements.  Learn more information about how to file a grievance here.

If you have any questions or need help, call Member Services at 1-855-221-5656, (TTY: 711).

This lets you name someone to make decisions about your health care when you no longer can. Unless otherwise written in your advance directive, your power of attorney for health care becomes effective when your primary doctor determines that you lack the ability to understand the nature and consequences of your health care decisions or the ability to make and communicate your health care decisions. If you want your agent to make health care decisions for you now, even though you are still capable of making health care decisions, you can include this instruction in your power of attorney for health care designation.

This lets you state your wishes about health care in the event that you can no longer speak for yourself and you may limit the individual instructions to take effect only if a specified condition arises.