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Behavioral health

You deserve to be healthy in body and mind. Your plan covers health for you as a whole person. That includes help with your mental health or substance use. You or your child can go to any behavioral health provider in our network.


Just call 1-855-221-5656 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.


You can also check out your member handbook on the member materials and forms page.

Help in a crisis

Help in a crisis

Behavioral health emergencies: Dial 988

If you have a behavioral health emergency, call 988. This is the new number for the National Suicide Prevention Lifeline. If you have thoughts of harming yourself or someone else, their trained counselors can help you, 24 hours a day, 7 days a week. You also have the option to chat online with a counselor through their Lifeline Chat service.


Learn more about 988


Medical emergencies: Dial 911

If you have a medical emergency and need help right now, call 911 or go to the nearest hospital. You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.


Mobile Family Crisis Helpline

Need support for a mental health crisis in someone aged 20 or younger? You can call Kansas Family Crisis Response Helpline at 1-833-441-2240. They can help you over the phone or in person, 24 hours a day, 7 days a week.  


Member Services

You can also call Member Services at 1-855-221-5656 (TTY: 711). We’re here for you 24 hours a day, 7 days a week. We'll connect you with someone for help.

We’ve got you covered


Behavioral health benefits cover treatment for mental health and substance use disorders. We offer treatment options to help you feel better and support your recovery. You don’t need a PCP referral. You can get care from any provider in our network.


Behavioral health services


You’re covered for certain mental and behavioral health care services. Some services may need prior authorization. For inpatient treatment, the hospital must notify us. Covered services include:


  • Inpatient psychiatric services
  • Inpatient substance use disorder diagnosis and treatment
  • Outpatient substance use disorder diagnosis and treatment
  • Outpatient psychiatric services

Learn more about behavioral health

Learn to manage stress
Did you know that stress can affect your health? It can be hard to keep up with healthy habits during times of stress.


You can read these articles to learn more about mental and emotional well-being:


Staying mentally healthy in tough times


Understanding depression


Healthy living resources


4 ways to take care of physical and mental well-being during unsettled times


Or learn more about depression from the National Institute of Mental Health.

Substance use disorders happen when people misuse drugs, alcohol or both, repeatedly. Often, substance use is related to mental health.


If you think you or someone close to you may need help with substance misuse, call Beacon Health Options at 1-866-645-8216. They can provide an assessment of the problem and, if needed, figure out which treatment options would be best. They can also refer you to nearby treatment providers.


Learn more about substance use disorders


Or find more info from:


Alcoholics Anonymous®


Substance Abuse and Mental Health Services Administration (SAMHSA)

Mental health disorders can be serious. They can change a person’s thinking, feeling, mood and daily functioning. And each year, they affect:


  • 1 in 4 adults
  • 1 in 10 children 

Some examples of mental health disorders include:

  • Depression

  • Anxiety

  • Schizophrenia

  • Bipolar disorder

  • Obsessive-compulsive disorder (OCD)

  • Post-traumatic stress disorder (PTSD)

  • Borderline personality disorder

For more info, visit the National Alliance on Mental Illness (NAMI) website.


There, you can learn about the different support programs NAMI offers, including:


  • Peer-to-Peer

    A no-cost course for anyone living with mental illness. Those who join can learn about coping skills and self-care.

  • Family-to-Famil

    A no-cost course for family caregivers of adults living with mental illness. It teaches communication and problem-solving skills to help them deal with the impact on the family.


    An online social community for teens and young adults living with mental illness. It’s a place for them to connect and learn about services.

Also of interest: