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Get help in a crisis
If you’re thinking of hurting yourself or someone else, get help right away. Call the new national Suicide Prevention Lifeline at 988 or go to the nearest hospital.
No matter what time of day, you’re not alone. There are resources in place to help you in a crisis.
If you don’t have a ride to an appointment, we’ll help you get one. Rides to and from medical services we cover, like doctor visits, dental care and behavioral health care are free. We also cover some non-medical rides, like rides to job interviews or food banks. You can call Access2Care at 1-866-252-5634 to schedule your ride. Be sure to schedule it at least three business days in advance.
Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
Interpreter services for your medical visit (be sure to call 48 hours before your visit)
Info in another format, like audio, large print and braille
Materials in other languages if your primary language isn’t English
Your community resources
Caring and helpful resources are just around the corner. These include groups that provide education, training and support for you. Here’s a list that you and your family can use.
Behavioral health includes services for mental health and substance use. Do you or someone you love need help with behavioral health issues? Kansas offers programs that can help. Here are a few resources you’ll want to check out:
- Alcoholics Anonymous® website
- Narcotics Anonymous website
- National Council on Problem Gambling (NCPG)
- Check the Facts for Families Guide for info on topics that affect kids, teens and their families.
- Find info about topics from attention-deficit/hyperactivity disorder (ADHD) in college students to self-injury in adolescents. Just check the Moving Into Adulthood Resource Center.
- Boys Town National Hotline® (for teens, parents and families) 1-800-448-3000
- Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM ET. Or email Info@NAMI.org. You can also visit the NAMI website for answers to common questions about mental health.
- Learn more about depression from the National Institute of Mental Health.
- Substance Abuse and Mental Health Services Administration (SAMHSA) website
- SAMHSA’s National Helpline (for drug and alcohol treatment referral and service info) 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889)
- National Eating Disorders Association
If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.
If someone is hurting you, reach out for help by calling:
- Kansas Crisis Hotline: 1-888-END-ABUSE
- National Domestic Violence Hotline: 1-800-799-7233 (TTY: 1-800-787-3224)
For your safety: If you visit websites for help with domestic violence, be sure to erase your browser history. Check the National Center on Domestic and Sexual Violence website to learn more.
Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal.
Just check out these resources to help you get started:
Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.
You can also find help and support through these resources:
We work with our local partners to ensure you get the support you need.
Here’s a list of Kansas resources you might find useful:
- The American Diabetes Association works to prevent and cure diabetes. See how they help improve the lives of people affected by diabetes.
- The American Heart Association offers info about heart disease prevention, including ways to be heart healthy.
- The Arthritis Foundation offers info and tools to help people live a better life with arthritis.
The Centers for Disease Control and Prevention (CDC) has seasonal updates on the flu, including info on prevention and vaccines.
Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get support.
Just check out these resources to learn more:
WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5. The Kansas WIC program provides these services at no cost:
Help with breastfeeding questions
Referrals to agencies
Healthy food, like fruit and vegetables
Healthy eating tips
Cultural competency is a process that promotes the ability to effectively and respectfully bridge differences between one’s own culture and the culture of others. It includes the development of practices, skills, and behaviors to ensure that all members receive high-quality, effective services that are respectful and responsive to the needs of diverse populations served.
Members are to receive covered services without concern about race, ethnicity, national origin, religion, gender, age, mental, or physical disability, sexual orientation, genetic information or medical history, ability to pay or ability to speak English. Aetna Better Health expects providers to treat all members with dignity and respect as required by federal law including honoring member’s beliefs, be sensitive to cultural diversity, and foster respect for member’s cultural backgrounds. Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, and national origin in programs, and activities receiving federal financial assistance, such as Medicaid.
Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.
Boys Town National Hotline is a trademark of Boys Town.