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Your behavioral health benefits

Behavioral health is made up of the emotions and behaviors that affect a person’s overall well-being. We offer behavioral health services for members who have mental health or substance use needs.

Questions? 

Call us at 1-855-232-3596 (TTY: 711). We’re here for you 24 hours a day, 7 days a week. 

 

You can also check out your member handbook on our materials and forms page for more info. 

Get help in a crisis

988 Suicide and Crisis Lifeline

If you have thoughts of harming yourself or someone else, call 988. This is the number for the 988 Suicide & Crisis Lifeline. Their trained counselors can help you 24 hours a day, 7 days a week if you have a behavioral health emergency. You can also chat online with a counselor through their Lifeline Chat service. 

 

Our crisis line

Call our crisis line at 1-855-232-3596 (TTY: 711). Then, choose option 9. 

 

You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.

We’ve got you covered

You're covered for certain behavioral health benefits. This includes mental health services as well as substance use disorder treatment services. Some services are covered for you by Aetna Better Health® of New Jersey, while others are paid for directly by Medicaid Fee-for-Service (FFS). You can check out your member handbook on our materials and forms page to learn more.

 

Behavioral health services 

 

These services are for our members who struggle with certain habits that affect their overall well-being. We offer a wide variety of treatment options to help you feel better.

 

Behavioral health services must be:

 

  • Medically necessary 

  • Prescribed by a physician or psychologist

  • Approved by the plan

  • Provided in a way that follows the approved treatment plan

 

Peer support

Peer support services can help you if you: 

 

  • Are struggling with mental health or substance misuse

  • Want to have a caring, non-judgmental specialist to support your recovery

 

Who are peer support specialists?

They're members of your care team who have firsthand experience in recovery. This includes challenges related to mental illness and substance use. They can help you meet your mental health, wellness and recovery goals with in-person visits or phone calls. They can also help you:

 

  • Improve coping skills

  • Make connections to the local recovery community 

  • Put your health first with encouragement to attend doctor appointments

  • Stay out of the emergency room and hospital

  • Talk with your doctor as your advocate, so you and your care team can better understand your needs

 

How to request peer support services

To request peer support, you can get a referral from care management or Member Services. You can also self-refer. You don’t need a referral, prescription or prior authorization from a provider to request services.

More about mental and behavioral health

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