Resources
Aetna Better Health of New York offers valuable benefits to New York members. Sometimes there are limits to the types and amounts of services you may get. All services you get must be needed for your condition. Your care manager can help you get the additional services you need.
Service
24-hour Member Services
Providers
Dental
Care Management
Transportation
Vision
Nurse Line
Language Interpretation Services
Services for the hearing impaired
Grievance and Appeals
Fraud and Abuse Hotline
NYS Department of Health
Phone Number
1-855-456-9126
1-855-456-9126
1-866-674-0982
1-855-456-9126
1-866-334-8919 or
1-855-456-9126 Aetna Better Health of New York
1-855-873-1282 eyeQuest
1-855-456-9126 Aetna Better Health of New York
1-855-456-9126
1-855-456-9126
New York Relay 711
1-855-456-9126
1-855-456-9125
1-866-712-7197
Description
Member Services is here to help you get services and answer your questions any time.
Our large network of providers gives you the care you need.
Our large network of providers gives you the care you need.
The focused approach your care team uses to plan your care and coordinate the care and services you need to be as healthy as you can be.
The focused approach your care team uses to plan your care and coordinate the care and services you need to be as healthy as you can be.
For eyeglasses
For help with urgent, but non-emergency situations.
Call Member Services for material or assistance in another format or language.
Relay 711 is a service for those with hearing impairments.
Call Member Services.
Aetna Better Health of New York
Appeal and Grievance Department
PO Box 81040
5801 Postal Road
Cleveland, OH 44181
Fraud and abuse
Call or write if you feel your concerns are not being addressed. Write to:
NYS Department of Health
Bureau of Managed Long Term Care
Corning Tower
Room 1911
Empire State Plaza
Albany, NY 12237