Resources

Aetna Better Health of New York and Aetna Better Health FIDA Plan offer valuable benefits to New York members. Sometimes there are limits to the types and amounts of services you may get. All services you get must be needed for your condition. Your care manager can help you get the additional services you need.

Service

24-hour Member/Participant Services

Providers

Dental

Care Management

Transportation

Vision

Nurse Line

Language Interpretation Services

Services for the hearing impaired

Grievance and Appeals

Fraud and Abuse Hotline

NYS Department of Health

Phone Number

1-855-456-9126 (MLTC) or
1-855-494-9945 (FIDA)

1-855-456-9126 (MLTC) or
1-855-494-9945 (FIDA)

1-800-468-9868

1-855-456-9126 (MLTC) or
1-855-494-9945 (FIDA)

866-334-8919 or
1-855-456-9126 (MLTC) or
1-855-494-9945 (FIDA)

1-855-873-1282 or
1-855-456-9126 (MLTC)
1-855-494-9945 (FIDA)

1-855-456-9126 (MLTC) or
1-855-494-9945 (FIDA)

1-855-456-9126 (MLTC) or
1-855-494-9945 (FIDA)

New York Relay
7-1-1

1-855-456-9126 (MLTC) or
1-855-494-9945 (FIDA)

1-855-456-9125 (MLTC) or 
1-855-815-9492 (FIDA)

1-866-712-7197

Description

Member/Participant Services is here to help you get services and answer your questions any time.

Our large network of providers gives you the care you need.

Our large network of providers gives you the care you need.

The focused approach your care team uses to plan your care and coordinate the care and services you need to be as healthy as you can be.

The focused approach your care team uses to plan your care and coordinate the care and services you need to be as healthy as you can be.

For eyeglasses

For help with urgent, but non-emergency situations.

Call Member/Participant Services for material or assistance in another format or language.

Relay 7-1-1 is a service for those with hearing impairments.

Call Member/Participant Services.

Aetna Better Health
Grievance & Appeals Dept
55 West 125th Street, Suite 1300
New York City, NY 10027

Fraud and abuse

Call or write if you feel your concerns are not being addressed. Write to:
NYS Department of Health
Bureau of Managed Long Term Care
Corning Tower
Room 1911
Empire State Plaza
Albany, NY 12237