Claims

Aetna Better Health of Ohio encourages providers to electronically submit claims, through Emdeon. Please use the following Submitter ID and Provider ID numbers when submitting claims to the health plan: Submitter ID# 50023 and Provider ID# 0082400 for both CMS 1500 and UB 04 forms. (Federally Qualified Health Centers and Rural Health Clinics must use the Provider ID # when billing Ohio Department of Medicaid.)

WebConnect is our free provider claims submission portal via Emdeon Office. Emdeon Office is a contracted vendor used by Aetna Better Health of Ohio for electronic claim submission, processing and support.

The WebConnect user guides listed below are produced and made available by Emdeon Office. These guides are being made available to Aetna Better Health of Ohio providers to assist in general navigation, guidance and registration with WebConnect powered by Emdeon Office.

• Create claims
• Online training tutorial/video 
• WebConnect claims user guide
• Emdeon general user guide
• Emdeon payment user guide

Contact your Provider Services representative for more information on electronic billing.

Or you can mail hard copy claims or resubmissions to:

Aetna Better Health of Ohio (MyCare Ohio Program)
PO Box 64205
Phoenix, AZ 85082

Resubmitted claims should be clearly marked “Resubmission” on the envelope.

For out-of-network providers seeking payment of claims for emergency, post-stabilization and other services authorized by us, please refer to the policies and procedures in the provider manual.