For Members
COVID-19-- avoid scams
Aetna is working to protect you from COVID-19 scams. Do not respond if you get a call, text or email about “free” coronavirus testing. Do not give out your Aetna member ID number or other personal information. Please report any scams by calling 1-800-447-8477 or online at https://tips.oig.hhs.gov/. You can also call Aetna Member Services by calling the phone number on the back of your ID card.
One plan for all of your Medicare and Medicaid benefits
We understand that everyone has different needs. Whether your goal is to recover from an injury, manage your illness, or just to stay well, we can help you make it happen. Our goal is to help you get the right care, at the right time, in the right place.
Health care can be confusing
When health issues arise, you may have questions about your health coverage. You also may need help finding a provider near you. That’s why our Member Services department is open 24 hours a day, 7 days a week. Call us with questions about your benefits or for help choosing a provider. You also can ask us about any problems you have with health care services. Our Member Services phone number is 1-855-364-0974 (TTY: 711), 24 hours a day, 7 days a week. You can also write to us at the address below.
Aetna Better Health of Ohio
7400 W. Campus Road
New Albany, OH 43054
Be a voice in your community! Join a Committee.
We’re always looking for members to help us improve. Let your voice be heard by joining our Member Advisory Committee. Learn more on our Member Advisory Committee page.
If you do have questions about your plan, just call Member Services at 1-855-364-0974 (TTY: 711), 24 hours a day, 7 days a week.
As an Aetna Better Health of Ohio member, you are not responsible for payment of your healthcare. All services are available at no cost to you.