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Contact us

On this page, you can find quick links to processes like claims and prior authorization (PA). You can also connect to pages that help you file an appeal or check member eligibility. For a complete list of our contact information, download the provider manual (PDF). You can also check out this list of phone numbers — English (PDF) or Español (PDF).

Here’s what to do

We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.

Other ways to connect


You can call Provider Services with questions about enrollment, joining our network/credentialing, claims, PA and more.

STAR (Medicaid)

We’re here for you 8 AM to 5 PM, Monday through Friday.


Dallas and Tarrant areas: 1-844-787-5437 (TTY: 711).

We’re here for you 8 AM to 5 PM, Monday through Friday.

Children’s Health Insurance Program (CHIP) or CHIP Perinatal

We’re here for you 8 AM to 5 PM, Monday through Friday.


Aetna Better Health of Texas
PO Box 818042
Cleveland, OH 44181-8042

Contact Contracting

You can learn about credentialing or how to make a new contract request. Questions? Contact Contracting.

Still need support? 

If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.

Contact us


Resources and service partners

We work with vendors to provide STAR (Medicaid) and CHIP services:

Specialty medicine

A specialty pharmacy fills prescriptions for medicines that need special care and handling.

Vendor: CVS Specialty® Pharmacy

Phone: 1-800-237-2767 (TTY:1-800-863-5488), Monday to Friday, 7:30 AM to 9 PM (ET).

Dental care

Members get certain dental care benefits. For more info, they can check their member ID card.

Vendor: DentaQuest


Phone: 1-800-516-0165

Vendor: MCNA Dental


Phone: 1-844-350-6262


Vendor: UnitedHealthcare Dental


Phone: 1-877-901-7321

Vision care

Members get certain vision care and eye health benefits.

Vendor: Superior Vision


Phone: 1-800-879-6901


Non-Emergency Medical Transportation (NEMT) services

NEMT services provide transportation to nonemergency health care appointments for members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy and other places members get Medicaid services. They don’t include ambulance trips.

Vendor: Access2Care

Phone: 1-866-411-8920(TTY: 711): 24 hours a day, 7 days a week

App for smartphone use: Access2Care (A2C)

Telehealth services

Members can talk with a doctor at home or on the go. We’ve teamed up with MDLIVE® to connect them with licensed doctors, pediatricians and more with their smartphone, tablet or computer. 

Vendor: MDLIVE


Phone: 1-888-667-7652(TTY:1-800-770-5531)

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