Skip to main content

Contact us

We have different helplines and contact info based on the plan and service area. For a complete list of contact info, just check your provider manual (PDF). You can also check out the contact info for our provider relations network consultants (PDF).

STAR (Medicaid)

Go back

HELPLINES

 

Bexar area

1-800-248-7767 (TTY: 711)

Tarrant area

1-800-306-8612 (TTY: 711)

 

Hours and services 

 

Provider Services: Monday to Friday, 8 AM to 5 PM (excluding state-approved holidays)

 

For help after hours and on weekends, just leave a voice message. We’ll return your call on the next business day. You can also use our self-service tools, such as the interactive voice response (IVR) system and Provider Portal, for eligibility and benefit questions anytime, day or night.

 

Our dedicated provider hotline gives you access to staff who are knowledgeable about Texas Medicaid programs. You can call with questions about:

 

Behavioral health services: 24 hours a day, 7 days a week

 

Treating a member in crisis? Call the number for the plan and service area. Then, choose the crisis option.

 

24-Hour Nurse Line: 1-800-556-1555 (TTY: 711); 24 hours a day, 7 days a week

 

We’re here for members who have questions or need help making health decisions, especially after hours. 

 

Language help line: 1-855-380-5345 (TTY:711); 24 hours a day, 7 days a week

 

We can help non-English speaking members with language needs.

STAR Kids

Go back

HELPLINES

 

Dallas and Tarrant areas

1-844-787-5437 (TTY: 711)

 

Hours and services

 

Provider Services: Monday to Friday, 8 AM to 5 PM (excluding state-approved holidays)

 

For help after hours and on weekends, just leave a voice message. We’ll return your call on the next business day. You can also use our self-service tools, such as the interactive voice response (IVR) system and Provider Portal, for eligibility and benefit questions anytime, day or night.

 

Our dedicated provider hotline gives you access to staff who are knowledgeable about Texas Medicaid programs. You can call with questions about:

 

Behavioral health services: 24 hours a day, 7 days a week

 

Treating a member in crisis? Call the number for the plan and service area. Then, choose the crisis option.

 

24-Hour Nurse Line: 1-800-556-1555 (TTY: 711); 24 hours a day, 7 days a week

 

We’re here for members who have questions or need help making health decisions, especially after hours.

 

Language help line: 1-855-380-5345 (TTY:711); 24 hours a day, 7 days a week

 

We can help non-English speaking members with language needs. 

Children’s Health Insurance Program (CHIP) or CHIP Perinatal

Go back

HELPLINES

 

Bexar area

1-866-818-0959 (TTY: 711)

Tarrant area

1-800-245-5380 (TTY: 711)

 

Hours and services 

 

Provider Services: Monday to Friday, 8 AM to 5 PM (excluding state-approved holidays)

 

For help after hours and on weekends, just leave a voice message. We’ll return your call on the next business day. You can also use our self-service tools, such as the interactive voice response (IVR) system and Provider Portal, for eligibility and benefit questions anytime, day or night.

 

Our dedicated provider hotline gives you access to staff who are knowledgeable about Texas Medicaid programs. You can call with questions about:

 

Behavioral health services: 24 hours a day, 7 days a week

 

Treating a member in crisis? Call the number for the plan and service area. Then, choose the crisis option.

 

24-Hour Nurse Line: 1-800-556-1555 (TTY: 711); 24 hours a day, 7 days a week

 

We’re here for members who have questions or need help making health decisions, especially after hours. 

 

Language help line: 1-855-380-5345 (TTY:711); 24 hours a day, 7 days a week

 

We can help non-English speaking members with language needs.

Other resources

We work with vendors to provide STAR (Medicaid) and CHIP services:

 

Pharmacy benefits

Pharmacy benefit managers (PBMs) work with health plans to provide prescription medicine.

 

 

Specialty medicine

A specialty pharmacy fills prescriptions for medicines that need special care and handling.

 

Vendor: CVS Specialty® Pharmacy

Phone: 1-800-237-2767 (TTY: 1-800-863-5488), Monday to Friday, 7:30 AM to 9 PM (ET).

 

Dental care

Members get certain dental care benefits. For more info, they can check their member ID card.

 

Vendor: DentaQuest

Online: DentaQuest.com/tx

Phone: 1-800-516-0165

 

Vendor: MCNA Dental

Online: MCNAtx.net/

Phone: 1-844-350-6262

Email: ContactUs@MCNA.net

 

Vendor: UnitedHealthcare Dental

Online: UHC.com/dentalTX

Phone: 1-877-901-7321

 

 

Vision care

Members get certain vision care and eye health benefits.

 

Vendor: Superior Vision

Online: SuperiorVision.com/locator/

Phone: 1-800-879-6901

Email: ContactCenter@SuperiorVision.com

 

Non-Emergency Medical Transportation (NEMT) services

NEMT services provide transportation to nonemergency health care appointments for members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy and other places members get Medicaid services. They don’t include ambulance trips.

 

Vendor: Access2Care

Phone: 1-866-411-8920 (TTY: 711): 24 hours a day, 7 days a week

App for smartphone use: Access2Care (A2C)

 

Telehealth services

Members can talk with a doctor at home or on the go. We’ve teamed up with MDLIVE® to connect them with licensed doctors, pediatricians and more with their smartphone, tablet or computer. 

 

Vendor: MDLIVE

Online: MDLive.com/aetnamedicaidtx

Phone: 1-888-667-7652 (TTY: 1-800-770-5531)

 

Not yet a network provider?

Learn more about the benefits of joining our network. We’ll explain everything from compensation and credentialing to training and support from our dedicated staff.

More ways you can contact us 

 

Phone

Here’s our list of phone numbers:
English (PDF) | Spanish (PDF)

This includes pharmacy, vision and other services.

Email

You can email us at TXProviderEnrollment@Aetna.com.

Mail 

You can send a letter to Provider Relations at:

Aetna Better Health of Texas
750 W. John Carpenter Fwy, Ste. 1200
Irving, TX  75039

Online 

You can send us a message or join the Provider Advisory Group by filling out the Contact us form.

Are you trying to contact us about any of these?