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Telehealth powered by MDLIVE®

Talk to a doctor at home or on the go. We’ve teamed up with MDLIVE to connect you to licensed doctors, pediatricians and more using your smartphone, tablet or computer. You can get these telehealth services at no cost to you. We’re also waiving copays for CHIP members during the COVID-19 pandemic.

What is MDLIVE telehealth?

What is MDLIVE telehealth?

MDLIVE lets you talk to a doctor or specialist from the comfort of your home or work. You can also talk to a counselor. Skip the waiting room and get the help you need, including treatment for:


  • Common colds
  • Allergies
  • Skin conditions
  • Stress
  • Depression



MD Live physical health flyer


MD Live behavioral health flyer




How can I use MDLIVE telehealth?


After you register for MDLIVE telehealth, you can log in to your account and use the services on your:


Just log in to your MDLIVE telehealth account using the latest version of a Google Chrome™, FirefoxSafari® or Microsoft® Edge browser. If you’re using Microsoft Internet Explorer™ or an older version of the browsers mentioned here, you may not be able to use all the site’s functions.

Mobile device

Download the MDLIVE telehealth mobile app from the Google Play™ store or the App Store®.

Google Play store

App Store


You can speak with an MDLIVE telehealth agent. Just call  
1-888-667-7652 (TTY: 1-800-770-5531).

Do you have trouble hearing?

You can talk with a doctor using MDLIVE telehealth’s secure and private live chat feature. Just choose “hearing impaired” and any other traits that apply to you from the “accommodations menu.” And complete the online registration process. This feature is there each time you log in to the MDLIVE telehealth website. Just click the “hearing impaired” icon located on the bottom right-hand side of the screen.


Note: You can use the live chat feature only on the MDLIVE website, not on the MDLIVE mobile app.

MDLIVE is a registered trademark of MDLIVE, an Evernorth company.

Google Chrome, Google Play and the Google Play logo are trademarks of Google LLC.

Safari is a trademark of Apple Inc., registered in the U.S. and other countries.

Microsoft and Internet Explorer are trademarks of Microsoft Corporation.

App Store is a service mark of Apple Inc.

Also of interest: