For members

Welcome to Aetna Better Health of Illinois, Aetna Better Health Premier Plan and Aetna Better Health Family Health Plan

The Integrated Care Program (ICP), for seniors and persons with a disability ages 19 and above. They qualify for Medicaid, but not Medicare. Individuals must live in one of these counties: Boone, Cook, DuPage, Kane, Kankakee, Lake, McHenry, Will and Winnebago. Learn more about becoming a member of the Integrated Care Program.

Aetna Better Health Premier Plan, a Medicare-Medicaid health plan for people who are dual-eligible. Those who are dual-eligible qualify for both Medicare and Medicaid. Our members must live in one of these counties: Cook, DuPage, Kane, Kankakee and Will.

Aetna Better Health Family Health Plan
is for members who are enrolled with the Aetna Better Health of Illinois Family Health Plan for Affordable Care Act Enrollees, pregnant women and families with one or more dependent children.

Members must live in one of these counties: Boone, Cook, DuPage, Kane, Kankakee, Lake, McHenry, Will and Winnebago.

Aetna Better Health - Managed Long Term Support and Services (MLTSS) program is for adults and older adults with disabilities, ages 21 and over, who are eligible for Medicaid and Medicare. You’ll receive your Medicaid waiver services through Aetna Better Health, along with a few extra benefits but you have opted to use another health plan for your Medicare benefits which include services such as preventative care, specialty care, emergency care and inpatient care.

Our members must live in one of these counties: Cook, DuPage, Kane, Kankakee and Will.

Health care can be confusing

That's why our Member Services Department is open to answer your questions 24 hours a day, 7 days a week. Call us with questions about your benefits or for help choosing a provider. We can also help solve problems getting health care services. Our Member Services phone number is 1-866-212-2851 (ICP and Family Health Plan- FHP members) or 1‑866‑600-2139 (Aetna Better Health Premier Plan members)

Join a committee and be a voice in your community

We’re always looking for members to help us improve. Let your voice be heard by joining our Member Advisory Committee. To join you must be willing to attend meetings in person or by phone 4-6 times a year. If you attend the meetings in person, and you need transportation, it can be arranged for you.

Download our application and mail to:

Aetna Better Health of Illinois
ATTN: Member Services
333 West Wacker Drive
Chicago, IL 60606