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On this page, you can use quick links to processes like claims and prior authorization (PA). You can also connect to pages that help you file an appeal or check member eligibility. You can download our contact info for our network relations managers (PDF).

Here’s what to do

We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.

Other ways to connect 


You can call Provider Relations at 1-855-300-5528


Aetna Better Health® of Kentucky
9900 Corporate Campus Drive  
Suite 1000  
Louisville, KY 40223



Still need support? 

If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.

Contact us

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