In 2021, Aetna Better Health® / Medicaid is transitioning from the Medicaid Web Portal (MWP) to Availity as our Provider Portal. During that time, you’ll be able to access both portals. To register, follow the steps on this page.
In mid-January 2021, we’ll start using the Availity Provider Portal. Here are the dates you’ll be able to use certain features of Availity:
Claim Submission Link (through Change HealthCare)
Contact us messaging
Claim status inquiry
Appeals and Grievances
Eligibility and benefits
Just log in with your regular credentials and choose Aetna Better Health from your list of payers. This allows you to start using the portal and all its features. The portal tools inside make all your admin work as easy as possible.
If you’re new to Availity, you’ll want to register right away. Just click “Register now” to get started. You can get training once you log in.
Learn about Availity portal registration
Need help with registration? Just call Availity at 1-800-282-4548. They can help from 8 AM to 8 PM ET, Monday through Friday (except for holidays).
If you’ve already registered for the Medicaid Web Portal, you can log in here. If you’re new to the portal, you can download the registration form (PDF). Then you can send it to us by:
You can fax your form to us at 1-855-454-5584.
You can mail your form to us at:
Aetna Better Health of Kentucky
9900 Corporate Campus Drive
Suite 1000
Louisville, KY 40223
Aetna Better Health of Kentucky is not responsible or liable for content, accuracy or privacy practices of linked sites or for products or services described on these sites. If you did not intend to leave our site, click or tap the "x" in the upper right-hand corner.
This link will take you to the Aetna Better Health® of Kentucky provider website. It contains information for health care professionals. If you don't want to leave the member site, click or tap the "x" in the upper right-hand corner.
This link will take you to the main Aetna® Medicaid website (AetnaBetterHealth.com). Aetna Better Health of Kentucky is not responsible or liable for this specific content.
