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Provider Portal

In 2021, Aetna Better Health® / Medicaid transitioned from the Medicaid Web Portal (MWP) to Availity as our Provider Portal. To register, follow the steps on this page. 

Log in

You can sign into the:


Availity Provider Portal


Medicaid Web Portal

Available Functionalities

  • Claim Status Inquiry
  • Eligibility and Benefits
  • Payer Space
  • Claim Submission Link (Through Connect Center)
  • Contact Us Messaging for 
  • Changing Provider Demographics
  • Claim Issues 
  • Prior Auth/Auth Issues
  • Member Eligibility Issues
  • HEDIS Record Submissions
  • Credentialing Inquiries
  • Appeals and Grievances
  • Grievance Submission
  • Appeal Submission
  • Grievance and Appeal Status Check 
  • Panel Roster- Panel Look Up
  • Reports
  • PDM/ProReports (Provider Deliverables Manager)
  • Ambient (Business Intelligence Reporting)
  • EFT/ERA Registration/Change Forms
  • Prior Authorization Requirements Look Up
  • Prior Authorization
  • Submission
  • Status

Note- For Registration/Login/or Technical Issues, please contact Availity Client Services at 1-800-282-4548 M-F 8am to 8pm eastern (except holidays).

  • Enhanced Grievance and Appeals Module

Already using Availity?

Already using Availity?

Just log in with your regular credentials and choose Aetna Better Health from your list of payers. This allows you to start using the portal and all its features. The portal tools inside make all your admin work as easy as possible.


New to Availity? 


If you’re new to Availity, you’ll want to register right away. Just click “Register now” to get started. You can get training once you log in.


Register now


Learn about Availity portal registration


Get training on Availity


Need help with registration? Just call Availity at 1-800-282-4548. They can help from 8 AM to 8 PM ET, Monday through Friday (except for holidays).


Medicaid Web Portal

If you’ve already registered for the Medicaid Web Portal, you can log in here. If you’re new to the portal, you can download the registration form (PDF). Then you can send it to us by:



You can fax your form to us at 1-855-454-5584.



You can mail your form to us at:


Aetna Better Health of Kentucky 
9900 Corporate Campus Drive 
Suite 1000 
Louisville, KY 40223



You can email us your registration form.

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