Join our network

Become a network provider
There are many great reasons for providers to join Aetna Better Health of Kentucky:

  • Our Network Relations staff works hard to understand your business issues and meet your needs
  • ›You benefit from ongoing support and training opportunities
  • ›Your claims are processed in a timely, efficient manner
  • ›You receive competitive compensation
  • ›You have access to advanced technology that can enhance patient care

›To join the Aetna Better Health of Kentucky networks, please contact Network Relations at 1-855-454-0061 or by email at


Kentucky Health Information Exchange -KHIE

The KHIE is a secure, interoperable network in which participating providers with certified electronic health records technology (CEHRT) can share needed patient health information and other provider’s access at the point of care. As part of our commitment, we are working with the newly designed KHIE platform to develop a transformative solution to optimize care coordination and service delivery and to achieve quality outcomes.

Providers who contract with us are encouraged to sign a participation agreement with KHIE. This will also help providers fulfill meaningful use requirements in order to qualify for Medicaid’s EHR Incentive Payment Program since providers must have a signed participation agreement and signed addendums on file with KHIE for each public health objective selected for attestation.

Intended for all facilities, Aetna Better Health also recommends the submission of ADTs (Admission, Discharge, Transfer messages) to KHIE.

For providers who do not have electronic health records, Aetna Better Health recommends those provider (offices) to sign a Participation Agreement with KHIE. Aetna Better Health also recommends signing up for Direct Secure Messaging services so that the clinical information can be shared securely with other providers in their community of care.

For additional information on KHIE, please visit