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Aetna Better Health contact information

We have made it easy for you to contact us regarding your questions or concerns.  Listed below are important addresses and phone numbers. 

Feel free to contact customer service at 1-866-316-3784 from 8am to 5pm, EST, Monday through Friday. For those that are hearing or speech impaired, TDD/TTY 711.

Aetna Better Health of Michigan:
Phone
Member Service
1-866-316-3784
Monday – Friday 8 a.m. - 5 p.m. EST
 
Aetna Better Health Premier Plan (Medicare-Medicaid):
Phone
Member Services
1-855-676-5772
24 hours a day, 7 days a week

 

Aetna Better Health of Michigan
Mail
28588 Northwestern Hwy, Suite 380B
Southfield, MI  48034
 
Aetna Better Health Premier Plan (Medicare-Medicaid)
Mail
7400 W. Campus Rd
New Albany, OH 43054
Aetna Better Health of Michigan Members
28588 Northwestern Hwy, Suite 380B
Southfield, MI  48034
Toll Free: 1-866-316-3784
TDD/TYY: 711
24-Hour Nurse Line  /  Linea de Enfermeras de 24 horas: 
1-866-711-6664 (TTY: 711)
 
Aetna Better Health Premier Members
7400 W. Campus Rd
New Albany, OH 43054
Toll Free: 1-855-676-5772 (TTY: 711)
24-Hour Nurse Line  /  Linea de Enfermeras de 24 horas: 
1-855-676-5772 (TTY: 711)

 

Providers
Aetna Better Health of Michigan/Aetna Better Health Premier Plan (Medicare-Medicaid)
Claims Department
P.O. Box 66215
Phoenix, AZ 85082-6215
Toll Free: 1-866-314-3784

For Duals Premier Plan Members requesting transportation, please contact MTM at 1-855-676-5772, Option 6.

For Medicaid/ Healthy MI members requesting transportation, please contact Access2Care at 1-866-316-3784, option 6.

Fraud and Abuse

1-866-806-7020

MEDICARE-MEDICAID (Duals)

Aetna Better Health Premier Plan - Call Member Services and ask to be connected to a nurse at 1-855-676-5772 (TTY: 711), 24 hours a day, 7 days a week. The call is free.

MEDICAID

Access to one of our nurses during business hours (8 a.m. to 5 p.m.). Call Member Service at 1-866-316-3784 and ask to be connected to a nurse. You will be transferred to one of our nurses. If the nurse is not available, you should leave a message. The nurse will call you back by the next business day.

After business hours Call 1-855-711-6664 (TTY: 711.) You will be connected to the 24-hour nurse line.

Special communication needs: Members with hearing impairment can call the TDD line at 1-866-318-3784. Language translation services can be provided free of charge by calling 1-866-316-3784

MIChild 

Call 1-866-316-3784 (TTY: 711) or use the electronic form to let us know what's on your mind.

We value your opinion. Do you have questions or suggestions?

If you are a Medicare-Medicaid member just call us at 1-855-676-5772 (TTY: 711) or use this electronic form to let us know what's on your mind.

If you are with Michigan Child, Medicaid or Healthy Michigan Member just call us at 1-866-316-3784 (TTY: 711) or use this electronic form to let us know what's on your mind.

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