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Aetna Better Health of Michigan contact information

We have made it easy for you to contact us regarding your questions or concerns.  Listed below are important addresses and phone numbers. 

Feel free to contact customer service at 1-866-316-3784 from 8am to 5pm, EST, Monday through Friday. For those that are hearing or speech impaired, TDD/TTY 711.

 

Phone

Member Service

1-866-316-3784

Monday – Friday 8 a.m. - 5 p.m. EST

 

Mail

Aetna Better Health of Michigan

1333 Gratiot Avenue

Suite 400 Detroit, MI 48207

Members

Aetna Better Health of Michigan 1333 Gratiot Avenue

Suite 400 Detroit, MI 48207

Toll Free: 1-866-316-3784

TDD/TYY: 711

24-Hour Nurse Line  /  Linea de Enfermeras de 24 horas: 

1-866-711-6664 (TTY: 711)

 

Providers

Aetna Better Health of Michigan

Claims Department

P.O. Box 66215

Phoenix, AZ 85082-6215

Toll Free: 1-866-314-3784

(MTM)Non-emergency Member/Transportation Service

1-800-947-2133

Fraud and Abuse

1-866-806-7020

MEDICARE-MEDICAID (Duals)

Aetna Better Health Premier Plan - Call Member Services and ask to be connected to a nurse 24 hours a day, 7 days a week at 1-855-676-5772.

MEDICAID

Access to one of our nurses during business hours (8 a.m. to 5 p.m.). Call Member Service at 1-866-316-3784 and ask to be connected to a nurse. You will be transferred to one of our nurses. If the nurse is not available, you should leave a message. The nurse will call you back by the next business day.

After business hours Call 1-855-711-6664 (TTY: 711.) You will be connected to the 24-hour nurse line.

Special communication needs: Members with hearing impairment can call the TDD line at 1-866-318-3784. Language translation services can be provided free of charge by calling 1-866-316-3784

MIChild 

Call 1-866316-3784 (TTY: 711) or use the electronic form to let us know what's on your mind.

We value your opinion. Do you have questions or suggestions?

If you are a Medicare-Medicaid member just call us at 1-855-676-5772 (TTY 711) or use this electronic form to let us know what's on your mind.

If you are with Michigan Child, Medicaid or Healthy Michigan Member just all us at 1-866-316-3784 (TTY 711) or use this electronic form to let us know what's on your mind.

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