Contact Us
Aetna Better Health contact information
We have made it easy for you to contact us regarding your questions or concerns. Listed below are important addresses and phone numbers.
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General Inquires
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Feel free to contact customer service at 1-866-316-3784 from 8am to 5pm, EST, Monday through Friday. For those that are hearing or speech impaired, TDD/TTY 711.
Aetna Better Health of Michigan:PhoneMember Service1-866-316-3784Monday – Friday 8 a.m. - 5 p.m. ESTAetna Better Health Premier Plan (Medicare-Medicaid):PhoneMember Services1-855-676-577224 hours a day, 7 days a weekAetna Better Health of MichiganMail28588 Northwestern Hwy, Suite 380BSouthfield, MI 48034Aetna Better Health Premier Plan (Medicare-Medicaid)Mail7400 W. Campus RdNew Albany, OH 43054 -
Support
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Aetna Better Health of Michigan Members28588 Northwestern Hwy, Suite 380BSouthfield, MI 48034Toll Free: 1-866-316-3784TDD/TYY: 71124-Hour Nurse Line / Linea de Enfermeras de 24 horas:1-866-711-6664 (TTY: 711)Aetna Better Health Premier Members7400 W. Campus RdNew Albany, OH 43054Toll Free: 1-855-676-5772 (TTY: 711)24-Hour Nurse Line / Linea de Enfermeras de 24 horas:1-855-676-5772 (TTY: 711)ProvidersAetna Better Health of Michigan/Aetna Better Health Premier Plan (Medicare-Medicaid)Claims DepartmentP.O. Box 66215Phoenix, AZ 85082-6215Toll Free: 1-866-314-3784
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Transportation
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For Duals Premier Plan Members requesting transportation, please contact MTM at 1-855-676-5772, Option 6.
For Medicaid/ Healthy MI members requesting transportation, please contact Access2Care at 1-866-316-3784, option 6.
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Fraud and Abuse
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Fraud and Abuse
1-866-806-7020
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Clinical Staff
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MEDICARE-MEDICAID (Duals)
Aetna Better Health Premier Plan - Call Member Services and ask to be connected to a nurse at 1-855-676-5772 (TTY: 711), 24 hours a day, 7 days a week. The call is free.
MEDICAID
Access to one of our nurses during business hours (8 a.m. to 5 p.m.). Call Member Service at 1-866-316-3784 and ask to be connected to a nurse. You will be transferred to one of our nurses. If the nurse is not available, you should leave a message. The nurse will call you back by the next business day.
After business hours Call 1-855-711-6664 (TTY: 711.) You will be connected to the 24-hour nurse line.
Special communication needs: Members with hearing impairment can call the TDD line at 1-866-318-3784. Language translation services can be provided free of charge by calling 1-866-316-3784
MIChild
Call 1-866-316-3784 (TTY: 711) or use the electronic form to let us know what's on your mind.
We value your opinion. Do you have questions or suggestions?
If you are a Medicare-Medicaid member just call us at 1-855-676-5772 (TTY: 711) or use this electronic form to let us know what's on your mind.
If you are with Michigan Child, Medicaid or Healthy Michigan Member just call us at 1-866-316-3784 (TTY: 711) or use this electronic form to let us know what's on your mind.
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