For Members

One plan for all of your Medicare and Medicaid benefits

We understand that everyone has different needs. Whether your goal is to manage an illness, recover from an injury, remain in your home or just stay well, we can help you make it happen. Our goal is to help you get the right care, at the right time, in the right place.

Health care made easy
When health issues arise, you may have questions about your health coverage. You may also need help finding a provider near you. That’s why our Member Services department is here to help you.

Our Aetna Better Health Premier Plan Member Services team is available 24 hours a day, 7 days a week. Call us with questions about your benefits or for help choosing a provider. You can also ask us about any problems you may have with health care services. Our toll-free phone number is 1-855-676-5772 (TTY 711).

Our Aetna Better Health of Michigan Medicaid, Healthy Michigan and MIChild Plan Member Services team is available Monday through Friday 8 a.m. to 5 p.m. at 1-866-316-3784, TTY 711. Call us with questions about your benefits or for help choosing a provider. We are here to answer all your questions. For 24 hour access 7 days a week, members may call 1-866-711-6664 for assistance and direct contact with a qualified clinical staff person. 

The 24 Hour Nurse line:  1-866-711-6664

Be a voice in your community. Join a committee.
We’re always looking for members to help us improve. Let your voice be heard by joining our Member Advisory Committee. To join, you must be willing to attend meetings in person or by phone four to six times a year. If you want to attend meetings in person, and you need transportation, we can arrange it for you.

Download our Aetna Better Health Premier Plan Member Advisory Committee application and mail to:

Aetna Better Health℠ Premier Plan
Attn: Member Services
1333 Gratiot Avenue, Suite 400
Detroit, MI 48207
Fax: 1-855-854-3245

Download our Aetna Better Health Medicaid Plan Member Advisory Committee application and mail to:

Aetna Better Health of Michigan
Attn: Medicaid Member Services
1333 Gratiot Avenue, Suite 400
Detroit, MI 48207

 

 

Aetna Better HealthSM Premier Plan is a health plan that contracts with both Medicare and Michigan Medicaid to provide benefits of both programs to enrollees.