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Frequently asked questions

General questions

A New Jersey FIDE SNP plan covers all Part A and Part B Medicare benefits, NJ FamilyCare Medicaid benefits, Medicare Part D prescription drug benefits, Managed Long Term Services and Supports (MLTSS) and Behavioral Health benefits in one health plan, with one identification card, and no premiums or copays for medical services or prescription drugs. These benefits and services are available for New Jersey residents who live in the plan's service area and have both Medicare and full Medicaid benefits. 


Learn more about the benefits and services we cover 


Learn more about joining Aetna Assure Premier Plus (HMO D-SNP) 

No, but you need to fill out a Renewal application every year to maintain your NJ FamilyCare Medicaid coverage. Call NJ FamilyCare at 1-800-701-0710 (TTY 1-800-701-0720) to find out your renewal date or to ask for a renewal form.

We try to give you the best health care experience we can. You can file a complaint (grievance) online if you’re unhappy with the service you got from us or one of our providers. 


You also have the right to ask for an appeal or “reconsideration” if we denied services or payment you believe we should have covered.


Learn more about filing a complaint or an appeal

Member Services

You can call Member Services at 1-844-362-0934 (TTY: 711). We’re here 8 AM to 8 PM, 7 days a week. Or you can learn more about what’s covered


More ways you can contact us

You can order a new member ID card for free on our secure Member Portal. Or you can ask for a new one by calling 1-844-362-0934 (TTY: 711). We’re here 8 AM to 8 PM, 7 days a week. 

If you want to choose or change your PCP, just call 1-844-362-0934 (TTY: 711). We’re here 8 AM to 8 PM, 7 days a week. 


You can also choose a PCP on our secure Member Portal. Your PCP must be part of our provider network. Try the Find a provider tool to find PCPs in your area. If you don’t choose a PCP, we'll choose one for you in our network.   


You’ll get a new member ID card with the name of your PCP. 


Search for providers

Our network providers bill the plan directly for your covered services and drugs – you should not receive a bill. If you get a bill for medical care or drugs you have received, you should save the bill and immediately contact the plan.


You should not pay the bill. We will review the bill and decide whether the services and drugs should be covered.


If you have additional questions, call Member Services at 1-844-362-0934 (TTY: 711), 8 AM to 8 PM, 7 days a week. 

Coverage and benefits

You may need a referral for certain services or specialists. These are providers who treat specific conditions. Your PCP can refer you to a specialist in our network. Or you can call us for help at 1-844-362-0934 (TTY: 711). We’re here 8 AM to 8 PM, 7 days a week. 


Find a specialist near you

If you think you need to go to the ER when your PCP isn’t available:


  • Call us at 1-844-362-0934 (TTY: 711). Choose the option for our 24-hour nurse advice. The nurse can help you decide if you need to go to the ER or urgent care. 

  • Call 911 or go to the closest hospital if you’re having an emergency.

Find the closest hospital 


A List of Covered Drugs (Formulary) is a list of drugs that a health plan covers. We also refer to it as the drug list. The Pharmacy and Therapeutics (P&T) committee is a group of providers and pharmacists. They help us choose the right drugs for the Drug List


Use our Drug List search tool

If your drug isn’t on our Drug List, you can:


  • Ask your provider for a similar one that is on the list

  • Ask your provider to request an exception to cover this drug

Providers believe some drugs should be used only after you’ve tried other drugs first. 

Questions about prior authorization? Just call us at 1-844-362-0934 (TTY: 711). We’re here 8 AM to 8 PM, 7 days a week. 

Quantity limits are set for different reasons. Some drugs have a maximum limit or a maximum dose for safety reasons. Clinical staff review and set limits. 


We do make exceptions in some cases. Ask your Provider to contact us. We’ll review the information from your Provider and make a decision. 

You can still get care if one of these authorities declares a state of disaster or emergency in your area:


  • Governor of your state

  • U.S. Secretary of Health and Human Services

  • President of the United States  

If you can’t use a network provider in a disaster: Your plan allows you to get care from out-of-network providers. 


If you can’t use a network pharmacy in a disaster: You may be able to get your prescription drugs at an out-of-network pharmacy. 


Need to learn more about getting care in a disaster? Just check your Evidence of Coverage.

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