Learn how to request a coverage decision, file a grievance or appeal a decision you disagree with.
Let us know if you suspect another member or a provider is committing fraud.
Find educational information, change plan options or learn how to request a new ID card here.
You can reach us at our address:
Aetna Assure Premier Plus (HMO D-SNP)
7400 West Campus Rd.
New Albany, OH 43054
You can fax us at our toll-free number:
1-855-259-2087
You can reach us at:
1-844-362-0934 (TTY: 711)
24 hours a day, 7 days a week
For language services, please call the number on your member ID card and request an operator.
For our non-discrimination notice and other language assistance:
Just call 1-844-362-0934 (TTY: 711). We’re here 8 AM to 8 PM, 7 days a week.
Just call 1-844-362-0934 (TTY: 711). We’re here 8 AM to 8 PM, 7 days a week.
Aetna Assure Premier Plus (HMO D-SNP) is not responsible or liable for content, accuracy or privacy practices of linked sites or for products or services described on these sites. If you did not intend to leave our site, click or tap the "x" in the upper right-hand corner.
This link will take you to the main Aetna® Medicaid website (AetnaBetterHealth.com). Aetna Assure Premier Plus (HMO D-SNP) is not responsible or liable for this specific content.
This link will take you to the Aetna Assure Premier Plus (HMO D-SNP) provider website. It contains information for health care professionals. If you don't want to leave the member site, click or tap the "x" in the upper right-hand corner.