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Learn how to request a coverage decision, file a grievance or appeal a decision you disagree with.
Let us know if you suspect another member or a provider is committing fraud.
Find educational information, change plan options or learn how to request a new ID card here.
Other contact information
You can reach us at our address:
Aetna Assure Premier Plus (HMO D-SNP)
7400 West Campus Rd.
New Albany, OH 43054
You can fax us at our toll-free number:
For language services, please call the number on your member ID card and request an operator.
For our non-discrimination notice and other language assistance:
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Contact Member Services
Just call 1-844-362-0934 (TTY: 711). We’re here 8 AM to 8 PM, 7 days a week.