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You can reach us at our address:

Aetna Duals COE Member Correspondence
PO Box 982980
El Paso, TX 79998-2980

You can fax us at our toll-free number:

1-855-259-2087

You can reach us at:
1-844-362-0934 (TTY: 711)
24 hours a day, 7 days a week

Just call 1-844-362-0934 (TTY: 711). We’re here 8 AM to 8 PM, 7 days a week.