It is important to us that you receive quality health care and customer service. Your satisfaction matters to us. The Aetna Assure Premier Plus (HMO D-SNP) quality management program ensures our services meet high standards of quality and safety. We want to make sure you have:
Easy access to quality medical and behavioral health care
Help with any chronic conditions or illnesses
Support when you need it most
High satisfaction with your providers and with us
If you have a problem, please call Member Services at 1-844-362-0934 (TTY: 711), 8 AM to 8 PM, 7 days a week.
Our quality management program works to ensure that all our services meet high standards of quality and safety. We aim to:
Meet our members’ health care needs and diverse cultural and linguistic needs
Measure, monitor and improve the clinical care and quality of service our members get
Institute company‐wide initiatives to improve the safety of our members and communities
Improve access to health care
Make sure we obey all the rules, whether they come from federal and state regulators or accrediting groups
We have quality programs so that you can get the care you need quickly. Some of our quality programs are:
Surveying members and providers to measure satisfaction
Calling members to remind them to get their care
Educating members by sending postcards or newsletters
Reviewing the type, amount and quality of services given to members
Working with members who have serious health issues through case management
Reminding providers and members about preventive health care
Measuring standards like how long it takes for a member to get an appointment
Monitoring phone calls to make sure your call is answered as quickly as possible and that you get correct information
Reviewing calls and complaints from members
Reviewing all aspects of the health plan with health plan staff, providers and members through committees
Throughout the year, we evaluate our quality programs and data trends related to how our members receive health care and preventive care services. We compare our findings to national practice guidelines. We will share this information with you in Quality Matters. You can call Member Services at 1-844-362-0934 (TTY: 711) to request a copy of our quality management program materials and to learn more about what we're doing to improve your care.
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