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Managing chronic conditions

Do you have a chronic condition? Your plan offers tools and resources to help you manage your condition. We’ll help you get the treatment you need to be healthy. We’ll also teach you more about what you can do to live your best possible life. And we’re here to help you, every step of the way.  

Your care management team

Your care management team

We have a team of nurses and Social Workers who help you manage your health care needs. Your care management team will help you make a care plan that is just for you. They’ll help you learn more about your symptoms. And they will work with other agencies to make sure you get the services and care you need.


 Your care management team will help you:


  • Find helpful information about your condition
  • Stay on your treatment plan
  • Update your Provider on your condition between office visits


Need help?


If you have any questions about your plan or the care management program, just call us at
1-844-362-0934 (TTY: 711).



Asthma is common and affects people in different ways. It’s important to discuss your symptoms with your doctor. We’re here to work with you and your Provider and to help.


If your Provider says your asthma is low-risk, we’ll give you tips for taking care of yourself year-round, so you can better manage your symptoms when they appear.

If your asthma is high-risk, a Care Manager will call you to talk about your care. These are some of the things that the Care Manager will talk about with you:


  • How to take care of your asthma at home

  • Why it’s important to take your medicine

  • What might cause an asthma attack

  • How to change your habits so you feel better 


Learn more about asthma

COPD is a lung disease that makes it difficult to breathe. A lot of people can live well with COPD. We can help you live well, too.


If you are at high risk, a Care Manager will work with you to make sure you’re getting the help you need. They will talk to you about your treatment. In some cases, you might get a prescription for oxygen therapy or medicine to help control your condition. If you currently smoke, your Care Manager can help you with a plan to quit smoking.


Learn more about COPD

Diabetes can be a lot of work to handle alone. Your Care Manager is here for you and can work with you to help manage and treat your diabetes. We recommend you learn as much as you can about diabetes. We’ll work with you and your Provider to see how high your risk for problems is.

If your Provider says you have a low risk of having diabetes, we’ll connect you to the information and help you need to take care of yourself.

If you’re at high risk for getting diabetes, or if you have diabetes, your Care Manager will teach you:

  • How to manage your diabetes

  • How to check your blood sugar

  • How to take your medicine

  • How to take good care of your feet

  • Which healthy habits can help you feel better


Learn more about diabetes

Do you ever experience shortness of breath doing everyday activities? If so, that might be a symptom of heart failure. Your care management team will show you how to manage and prevent those symptoms. Your team will work with your Provider to make sure you get the care you need. Many of our members with heart failure live healthy, active lives, and you can, too.


Learn more about heart failure

CAD is the most common form of heart disease. You can develop CAD when cholesterol and other materials start to collect in your arteries. This makes your heart work harder to do its job.

Tell your Provider if your family has any history of CAD. Your care management team will create a care program to help treat and prevent symptoms of CAD.


Learn more about CAD

Do you sometimes have trouble remembering things, or do you ask the same questions over again? Or forget where you put items such as your keys? These may be symptoms of cognitive impairment, which often happens to people as they get older. It is a condition that affects memory, but it is not as severe as Alzheimer’s disease.


If you think you are having problems with your memory, you should talk to your Provider about your concern. They may suggest our Cognitive Impairment Program. 


The program helps people with cognitive impairment:


  • Get better care for their condition 

  • Find new treatments that may help with memory problems

  • Get support and help 

This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a Provider or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna is not a provider of health care services and, therefore, cannot guarantee any results or outcomes. The availability of any particular provider cannot be guaranteed and is subject to change. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna® plans, refer to our website.

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