Getting started with your plan 

Welcome to Aetna Assure Premier Plus (HMO D-SNP). You have many tools and resources that can help you get the most from your health plan.  

GO TO:

Have a question?

You can call Member Services at  1-844-362-0934 (TTY: 711). We’re here from 8 AM to 8 PM, 7 days a week. 

Understand and use your benefits

Understand and use your benefits

Using your benefits and services is easy. You can get preventive care, emergency care, nursing home care and more. Just bring your member ID card to your appointment. Here are some pages that will help you understand and keep your benefits: 

Find providers and pharmacies

Get quality care and services close to home. We have a strong network of providers and pharmacies to choose from. And there are many ways to search for one. 

Search our network

SELECT ONE OPTION

Get help in an emergency

Call 911 right away if you have a serious illness or injury. You can also use these resources when you need medical attention:

24-Hour Nurse Line

Call for nurse advice at 1-844-362-0934 (TTY: 711). You can talk with a nurse 24 hours a day, 7 days a week.

Rides

If you’re having an emergency, call 911. We’ll cover your ride to receive emergency care.

Emergencies

Learn how to tell when to seek emergency care. 

Access the Member Portal

Log in to your Member Portal. Don’t have access yet? Just complete this registration form (PDF) to create an account. Then, you can do so much more with your health plan. Like manage your plan benefits and health goals from anywhere. Or send us secure messages.

Member Portal

Using your Member Portal

Look for the “Contact us” link in the middle of the page. You’ll have access to: 

Member Services

You can call Member Services anytime with questions.

Replacement cards

You can get a new member ID card if you lose your old one. 

Provider changes

You can change your provider or specialist from anywhere. 

Information updates

You can update your account information anytime.

Forms

Find request forms, like the pharmacy exception request form. 

Health information

You can ask for information about any health condition. 

Download our Aetna Better Health® app

Enjoy all the benefits of the Member Portal on the go. You can check out health resources, send us questions and more. Just download the app from the App Store® or the Google Play™ store. 

Find helpful resources

Are you looking for help finding a provider? Or finding services in your community? We’re here to help you get the answers you need. 

Select an option below

Access the MyActiveHealth℠ website

You deserve to live a happy, healthy life. And we can help. MyActiveHealth is a health tool that makes it easier to manage your health. You can use this tool at no cost. Just sign in to the Member Portal. Next, click "Tasks” and choose “Manage My Health.”  

Health surveys and records

You can keep track of your medical history and get healthy living tips based on your survey answers. 

Videos and podcasts

Learn more about health, your health plan and other wellness topics. 

Healthy lifestyle programs

They can help you meet all your goals, like quitting smoking, eating healthy, managing stress and more.

You can call 1-855-231-3716 to request a printed copy of the health survey. You can also get printed information on health conditions and wellness topics.

Get language assistance

For language services, call the number on your member ID card. Then, ask for an operator. 

For our non-discrimination notice and other language assistance:

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What's covered?

For members

Getting started with your plan

Have a question?

Understand and use your benefits

Understand and use your benefits

Find providers and pharmacies

Search our network