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We’re here for families in crisis, 24 hours a day, 7 days a week. Just call Member Services at 1-833-711-0773 (TTY: 711) and choose the option for the crisis line.

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You can also contact us by: 
 

Mail

Aetna Better Health® of Ohio
7400 West Campus Road
New Albany, OH 43054

Fax

1-833-462-0639

Phone

1-833-711-0773 (TTY: 711)

 

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Languages and formats

If you speak a language other than English, we can help. Call us at 1-833-711-0773 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost.

 

If you’re deaf or blind, we can give you information in other formats. These include sign language, braille, large print and audio.

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