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Member materials and forms

Here, you’ll find the information and forms you need to get the most from your plan.

Member materials 


Member handbook ― English (PDF) | Spanish (PDF)


Member quick guide ― English (PDF) | Spanish (PDF)


Member waiver handbook (PDF)


Services requiring prior authorization



Change of address


Appeal and grievance form


Fraud and abuse form


Authorized representative — English (PDF) | Spanish (PDF)


Advanced directive — English (PDF) | Spanish (PDF)


Notification of pregnancy (PDF)


Authorization to release protected health information (PHI) - English (PDF) | Spanish (PDF)