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Help in a crisis
Help in a crisis
Call 911 or go to the nearest hospital if you’re having a life-threatening emergency and need help right now. You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.
Other types of emergencies
Call our behavioral health hotline at 1-888-418-MRSS (6777) (TTY: 711). Then, choose the crisis option.
From 8 a.m. to 5 p.m.: we’ll connect you with a care coordinator.
After hours: we’ll connect you with the state crisis line.
No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.
You can also find other local resources and services in your own community.
Our care coordinators are here for you. These are behavioral health specialists who know how to serve children, youth, and their families/caregivers. They understand behavioral health and can help you get care based on your specific needs.
We’ve got you covered
Behavioral health benefits cover treatment for mental health and substance use disorders. We work with providers who offer treatment options to help members feel better and support recovery. There is no need for a primary care physician (PCP) referral. But, ensure you get care from any provider in our network.
Diagnostic Assessment to gather information and determine the best course of treatment for mental health or substance use disorders. Psychiatric Evaluation includes a physical and mental health assessment by a licensed medical provider who specializes in mental health treatment to prescribe and monitor medication.
Short-term relief to the primary caregiver(s) of members to support the caregiver and member relationship.
A CANS assessment is a tool used to determine eligibility for OhioRISE. It gathers the young person and family’s story to understand their needs and strengths, and to help determine the best ways to provide help. The CANS assessment is updated regularly to aid with ongoing care planning.
Services that help with coordination of appointments, benefits, basic needs, medication compliance and referral and linkage to formal and natural community supports.
Services provided by licensed behavioral health providers to identify concerns and develop individualized treatment plans to address mental health symptoms through therapy.
Services or supplies that meet a need, like improving a member’s opportunity to take part in the community (when the Medicaid state plan doesn’t cover these services or supplies).
Substance abuse and behavioral hospital services provided by health providers.
Intensive services to help stabilize and improve behavioral health provided by IHBT trained Ohio providers.
Prompt behavioral health services to ensure members are safe and get the supports and services they need from Ohio’s new MRSS providers.
Services provided by a licensed behavioral health medical provider to identify and coordinate beneficial medication, nursing and pharmacy services for mental health and substance use disorders.
OhioRISE covers in-state PRTF care for members with the most intensive behavioral health needs. OhioRISE covers out of state PRTF care for members who cannot access this level of treatment in Ohio.
Restoration, rehabilitation, and support to improve functioning and daily living skills for individuals with psychiatric disorders.
Drug testing and select laboratory services, psychological testing, health behavior assessments and screenings to help inform treatment services.
Services provided by licensed or trained, qualified paraprofessionals that integrate treatment goals in home and community-based settings.
Intensive, individualized behavioral support that helps to manage emotional disorders.
Services provided by psychiatrists, psychologists, licensed clinical social workers, licensed professional counselors, licensed addiction counselors, mental health clinics, mental health rehabilitation service providers (public or private), and rehabilitation substance use centers.
Services provided by substance abuse and behavioral health providers.
Out-of-home respite: A service provided to individuals unable to care for themselves that is furnished on a short-term basis because of the absence or need for relief of those persons who normally provide care for the individual.
Transitional Services and Supports (TSS): Designed to provide family stability supports for the youth, primary caregiver and family as a pathway to creating a stable environment in the home. It is shorter term supports for individuals and their families to help them understand, mitigate, and provide connections to long-term solutions that address behavior challenges.
Secondary Flex Funds: Like Primary flex funds but allows for $3,000 within 365 days and must address an identified need in the service plan, including improving and maintaining the individual’s opportunities for full participation in the community. Also includes $2,000 emergency funds, if both primary and secondary have been used and excluded from cost cap. Primary flex funds must be used first.
More member resources
$20 gift card reward for a follow-up visit with a mental health provider within seven (7) days of leaving the hospital (members aged 6 years and older). You can use the gift card to pay for things like self-care items, wellness supplies and services and more.
Supplies to calm the impact of trauma (up to $50 in value per year).
Eligible members can choose from a variety of calming items, such as:
A sound machine
Members who show any of these traits may be eligible for this benefit:
Having a score of at least 2 on the Child and Adolescent Needs and Strengths (CANS) assessment in the Anxiety Needs Domain
You can connect with your care coordinator for more information.
General education development (GED) support (members aged 16 and older): Members who want to earn their GED can get access to an online prep class. Upon completion of the class, you’ll receive a GED exam voucher to pay for the exam.
Help with career and life skills: Members with a high school diploma or a GED can get access to support related to job skills and training. This includes access to a no-cost job skills training platform to help you:
Discover new career paths
Earn credentials and certifications
Highlight your skills to local employers
These are additional benefits which are separate from the OhioMeansJobs program. Members aged 16 and older will receive a supplement to the OhioMeansJobs program. You can take part in both programs. It’s your choice.
No-cost tablet or laptop: Members aged 13 through 20 who are in foster care (or in the custody of Public Children’s Service Agencies) can receive a personal tablet or laptop.
Members aged 13 to 17: receive a tablet
Members aged 18 to 20: receive a laptop
Eligible members will also have access to:
iFoster, an online community for kids in foster care
Education and training on technology
Connection to key local and national resources
Connect with your care coordinator for more information.
$50 gift card (members aged 6 through 20): Members who have weight concerns or use medication that may cause weight gain are eligible to receive this gift card. They can use the amount toward weight management supplies and programs, including:
- Home exercise equipment
- Gym memberships
- Sports supplies
- After-school programs
Up to $40 in gift cards (members aged 6 through 16): Eligible members can earn $40 for completing two visits (or $20 for each visit) with a nutrition counselor.
- $100 gift card: Upon completing both visits with a nutrition counselor, you can receive an extra $100 gift card.
$25 gift card reward: Members who are pregnant can earn a gift card for letting us know about their pregnancy. You can use the amount to pay for healthy food, diapers and other baby care supplies. To notify us about your pregnancy, just reach out to your care coordinator.
Up to $150 every three months for childcare expenses: Pregnant members and those who’ve recently given birth can get up to $150 every three months for the cost of childcare. You must use the money to pay for childcare when you need to make health care visits. You can use this benefit up to 12 months after the birth of your baby.
An online/mobile app platform (members aged 13 and older): With a myStrength account, you can get help with improving emotional health. You’ll find tools to help you manage conditions like:
myStrength is private and here for you 24 hours a day, 7 days a week.
Learn more about behavioral health
Learn to manage stress
Did you know that stress can affect your health? It can be hard to keep up with healthy habits during times of stress.
You can check these sources to learn more about mental and emotional well-being:
Substance use disorders happen when people misuse drugs, alcohol or both, repeatedly.
Or find more information from:
Mental health disorders can be serious. They can change a person’s thinking, feeling, mood and daily functioning. They affect 1 in 4 adults and 1 in 10 children per year.
Mental health disorders include:
Obsessive-compulsive disorder (OCD)
Post-traumatic stress disorder (PTSD)
Borderline personality disorder
For more information, visit the National Alliance on Mental Illness (NAMI) website.
There, you can learn about the different support programs NAMI offers, including:
A no-cost course for anyone living with mental illness. Those who join can learn about coping skills and self-care.
A no-cost course for family caregivers of adults living with mental illness. It teaches communication and problem-solving skills to help them deal with the impact on the family.
An online social community for teens and young adults living with mental illness. It’s a place for them to connect and learn about services.