We are committed to ensuring the safety and health of all our patients and providers. Please refer to the following FAQs regarding how we are expanding telehealth services.
Provider Contact Information
9900 Corporate Campus Drive
Louisville, KY 40223
Provider Services: Behavioral health Crisis Hotline
Available 7am –
7pm est. Mon -Fri
Medical (P) 1– 888-725-4969 (F) 1-855-454-5579
Behavioral Health (P) 1-855-300-5528 (F)1-888-604-6106
Pharmacy (P) 1-866-452-5017 (F) 1-855-799-2550
Claims address: Appeals and Grievances
PO Box 65195 PO Box 81040 – 5801 Postal Rd.
Phoenix, AZ 85085-5195 Cleveland, OH 44181
Dental / Vision Radiology (eviCore)
To find the contact information for your Network Manager, please click the link below.
Other Website & Links
Center Care: https://centercare.com/
Department of Medicaid Services: https://chfs.ky.gov/agencies/dms/Pages/default.aspx
Cabinet for Health and Family Services: https://chfs.ky.gov/Pages/contact.aspx
Prior Authorization Requirements
Services Requiring Authorization
Prior authorization is the process for authorizing the non-emergency use of facilities, diagnostic testing, and other health services before care is provided. For a comprehensive and current listing of authorization requirements, please click here.
Members’ Rights and Responsibilities
Aetna Better Health of Kentucky members, both adults and children, have specific rights and responsibilities, to view these rights and responsibilities please click here.