For providers

We are committed to ensuring the safety and health of all our patients and providers. Please refer to the following FAQs regarding how we are expanding telehealth services.

Provider Contact Information

Corporate Office

9900 Corporate Campus Drive

Suite 1000

Louisville, KY 40223

Provider Services:                            Behavioral health Crisis Hotline

1-855-300-5528                                 1-888-604-6106

Available 7am –                               

7pm est. Mon -Fri                          

Prior Authorization:

Medical (P) 1– 888-725-4969 (F) 1-855-454-5579

Behavioral Health (P) 1-855-300-5528 (F)1-888-604-6106

Pharmacy (P) 1-866-452-5017 (F) 1-855-799-2550

Claims address:                                Appeals and Grievances

PO Box 65195                                    PO Box 81040 – 5801 Postal Rd.

Phoenix, AZ 85085-5195                     Cleveland, OH 44181

Dental / Vision                                  Radiology (eviCore)

1-855-214-6776                                 1-888-693-3211

To find the contact information for your Network Manager, please click the link below.

Network Relations Contact Information & Coverage Areas

Other Website & Links

Center Care: https://centercare.com/

Department of Medicaid Services: https://chfs.ky.gov/agencies/dms/Pages/default.aspx

Cabinet for Health and Family Services: https://chfs.ky.gov/Pages/contact.aspx

Prior Authorization Requirements

Services Requiring Authorization

Prior authorization is the process for authorizing the non-emergency use of facilities, diagnostic testing, and other health services before care is provided. For a comprehensive and current listing of authorization requirements, please click here.

Members’ Rights and Responsibilities

Aetna Better Health of Kentucky members, both adults and children, have specific rights and responsibilities, to view these rights and responsibilities please click here.