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Provider Portal
In 2021, Aetna Better Health® / Medicaid is transitioning from the Medicaid Web Portal (MWP) to Availity as our Provider Portal. During that time, you’ll be able to access both portals. To register, follow the steps on this page.
Dates to know about Availity
In mid-January 2021, we’ll start using the Availity Provider Portal. Here are the dates you’ll be able to use certain features of Availity:
- Payer spaces
Claim submission link (through Change HealthCare)
Contact us messaging
Claim status inquiry
Appeals and grievances
- Grievance submission
- Appeal submission
- Grievance and appeals status
- Grievance submission
- Reports
- PDM/ProReports (provider deliverables manager)
- Ambient (business intelligence reporting)
- Additional utilities
- ProPAT (prior authorization requirements)
- Dynamo (case management)
- Provider intake
- Prior authorization (PA)
- Eligibility and benefits
- Enhanced grievances and appeals tool
- Panel roster
- Remittance advice PDF
- Enhanced remittance viewer
Already using Availity?
Already using Availity?
Just log in with your regular credentials and choose Aetna Better Health from your list of payers. This allows you to start using the portal and all its features. The portal tools inside make all your admin work as easy as possible.
New to Availity?
If you’re new to Availity, you’ll want to register right away. Just click “Register now” to get started. You can get training once you log in.
Learn about Availity portal registration
Need help with registration? Just call Availity at 1-800-282-4548. They can help from 8 AM to 8 PM ET, Monday through Friday (except for holidays).
Medicaid Web Portal
If you’ve already registered for the Medicaid Web Portal, you can log in here. If you’re new to the portal, you can download the registration form (PDF). Then you can send it to us by:
Fax
You can fax your form to us at 860-607-7658.
You can mail your form to us at:
Aetna Better Health of Louisiana
Attention: Provider Relations
2400 Veterans Memorial Blvd., Suite 200
Kenner, LA 70062
