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Our training

At Aetna Better Health® of Louisiana, we make sure our providers have the right tools and resources to take care of our members. On this page, you’ll find some helpful links and training videos to make your transition to our network as smooth and easy as possible.

Have a question?

Just call Provider Relations at 1-855-242-0802 (TTY: 711). Or email us.

Getting started

When you join our network, we’ll provide an initial orientation. After that, you’ll have ongoing training and education with: 


  • Periodic provider newsletters and bulletins with updates and reminders

  • Routine visits to your office for provider-focused education

  • Individual or group training sessions on topics like: 

    • Claims coding

    • Appointment availability standards

    • Member benefits 

    • Website and Provider Portal navigation

You can check the quick reference guide for answers to many of your questions. Or you can call us at 1-855-242-0802 (TTY: 711).


Quick reference guide (PDF)


Helpful training links

ADHD Provider education


ADHD provider toolkit Instructions


Health equity


Everyone should have a fair and just opportunity to be as healthy as they can be. Learn more about health equity and the obstacles and solutions to this goal on our health equity page. 


Health equity training


Trauma-informed care


Trauma-informed care responds to the impact of trauma through recognition and understanding. We take our members’ safety and ability to make their own choices seriously. Want to learn more? Just watch this video about trauma-informed care. Or visit the Center of Excellence for Integrated Health Solutions (CoE) website.


Trauma-informed care tool kit


You can find webinars, educational materials and other helpful training resources on the Provider Portal. You can also find helpful resources that can help you with provider fatigue and burnout.


Visit the Provider Portal page


Behavioral health training


You can find more info about training on the provider behavioral health page.


Healthcare Effectiveness Data and Information Set (HEDIS®) training


You can find more info about training on the HEDIS provider page.


Opioids training


The American Society of Addiction Medicine provides an eight-hour online training course: Treatment of Opioid Use Disorder.


Fluoride Varnish Provider Training


Fluoride Varnish Provider Video


Providers should complete the survey at the end of the training.


Never miss a training! Join Our Network!


Smile for Life Oral Health' Services for Medicaid members 6 months to 5 years old (PDF)

HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).

Also of interest: