Dual Eligible Special Needs (HMO D-SNP) Providers

We take great pride in our network of physicians and related professionals who serve our members with the highest level of quality care and service. We are absolutely committed to making sure our providers receive the best possible and latest information, technology and tools available to ensure their success and their ability to provide for clients.

At Aetna, we focus on operational excellence, constantly striving to eliminate redundancy and streamline processes for the benefit and value of all of our partners. Learn why providers have chosen to join us as their partners in managed health care.

  • Easy and simple experience
  • Operational excellence
  • Financial discipline
  • Empowering environment

Please view our Frequently Asked Questions (FAQs), Quick Reference Guide (QRG), Appointment Standards and Guidelines for more information.  

 

Enhancement to the EviCore Prior Authorization Process

EviCore, our vendor servicing prior authorizations for Radiology, Cardiology and Pain Management, is moving from their current platform to their new Image ONE platform. Aetna members that require prior authorizations will be required to submit requests via the CareCore National portal.

Quick Reference Guide for EviCore Portal 

EviCore Portal Migration Training

If you are a participating provider in our network, and you have not already done so, you and your staff must complete the Medicare Compliance FDR Attestation.


CMS Requirements for Downstream Entities
Who Should Complete FDR Training?
FAQs
Offshore Services Attestation
CMS MLN Fraud, Waste and Abuse Training
OIG Exclusion List
FDR Program Guide

Stay up-to-date on compliance by viewing the FDR Compliance newsletters